Knight Frank
real estate
BusinessSupportCoordinator
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“Business Support Coordinator at Knight Frank. Skills: Business Support, Sales Administration, Customer Experience. Deliver an exceptional internal and external customer experience. Manage inbound and outbound calls, greet clients, and gather accurate information”
What You'll Achieve.
drive Net Promoter Score improvements; improve audit pass rates and drive continuous compliance improvements
Industry & Context.
What They're Looking For.
Must Have
Proficiency in Microsoft Office applications, Flexible, adaptable and cooperative approach, Calm and professional under pressure, Excellent standard of English grammar and spelling, attention to detail, Self-motivated team player
Nice to Have
2+ years’ experience in operations, administration or a secretarial role
What You'll Do.
Deliver an exceptional internal and external customer experience
Manage inbound and outbound calls
and gather accurate information
Coordinate external enquiries and office inboxes to arrange property visits
Maintain a tidy and professional office and reception area
Support the Office Head with customer experience initiatives and drive Net Promoter Score improvements
Advise clients on the wider Knight Frank services
Provide high quality administrative support to the office team and wider business
Create and maintain contacts
property records and instructions in the in‑house CRM
Produce template letters
forms and sales documentation
Liaise with clients to obtain required documents
up to date and compliant digital filing systems
Generate sales invoices and credit notes
Support the team with expenses submissions
Provide ad hoc support with timesheets and expenses for Saturday staff and Viewing Assistants
Demonstrate working knowledge of ISO regulations and ensure office implementation
Uphold clear desk and clear screen policies
archiving and confidentiality protocols
Report security incidents to the Data Protection Officer and adhere to GDPR and IT security guidelines
Act as a point of contact for troubleshooting system processes and procedures
Provide feedback to stakeholders on system and process performance
Collaborate with the wider business support community to assist other offices
Ensure adherence to internal and external compliance and best practice requirements
Maintain accurate and compliant property files
Support efforts to improve audit pass rates and drive continuous compliance improvements
window cards and pitching materials
photos and floorplans
Update online property listings
Provide imagery and information for regional publications and central marketing campaigns
Support adherence to marketing
brand and social media guidelines
How You'll Work.
Team & Collaboration
Collaborate with the wider business support community to assist other offices when required; Support the Office Head with customer experience initiatives; Support the team with expenses submissions; Provide ad hoc support with timesheets and expenses for Saturday staff and Viewing Assistants
Communication Scope
Excellent standard of English grammar and spelling
Full Job Description
**_Who are we_** Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments _**in over 50 Markets, 600 + Offices, 20,000+ People, 1 Global Network.**_ At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart [here](https://assets.knightfrank.com/share/eHnbvneEQD1Ts6Tk
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