Abbott
Healthcare
BusinessSupportAssociate–CustomerService
“Business Support Associate – Customer Service at Abbott. Skills: Customer service, Issue resolution. Understand business. Understand customers”
Industry & Context.
Issue resolution; Troubleshoot technology
Continuous sitting, Keyboard use
What They're Looking For.
Must Have
BS degree preferred, 2-5 years of related work experience, Ability to multitask, Ability to prioritize, Ability to manage time well, Willingness to learn, High level of professionalism, Ability to provide efficient service, Ability to provide timely service, Ability to provide reliable service, Ability to provide courteous service, Ability to perform job responsibilities in a quality system environment
What You'll Do.
Understand services provided
Understand technology
Use technology effectively
Troubleshoot technology effectively
Develop role-specific knowledge
Serve as subject-matter expert
Ensure compliance with policies
Provide professional communications
Provide thorough communications
Communicate in a timely manner
Identify incoming demands
Prioritize incoming demands
Plan own daily work routine
Organize own daily work routine
Prioritize own daily work routine
Meet established schedule
Resolve issues with functional groups
Provide exceptional customer service
Work in a team environment
Participate in special projects
Assist senior members with projects
Support team objectives
Support departmental objectives
Help test system changes
Help test system upgrades
Provide additional help
Provide additional support
How You'll Work.
Team & Collaboration
Internal teams; Management; Service Center; Marketing; Field Personnel; Contracting
Communication Scope
Professional communications; Thorough communications
Applying for this Business Support Associate – Customer Service role?
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ANONYMOUS · UNFILTERED
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