BusinessSupportAnalyst

**Main Purpose** **:** * To provide sales support to external Aviation customers and internal sales teams viz to fuel invoicing and credit notes as well as internal non-product invoicing and credits. * Support the Business Support organization in countries where there are gaps including streamlining processes and troubleshooting operational day to day activities by analyzing root causes and implementing sustainable solutions. **KEY RESPONSIBILITIES:** **Direct Actions:** * Fuel request Management for adhoc customers * Customer Contract Creation in System * Communicating and Sharing Price notifications to Customers * Processing of Aviation into plane and Bulk sales invoices * Processing of Credit and Debit Notes * Ensure only approved transactions are processed. * Customer Query Resolution * Ensure correct reason codes are applied for each credit note raised. * Daily Reconciliations. * Daily process updates to stakeholders * End to End Customer Order management * Manage Ad Hoc Projects * Support new system implementations * Participate in projects for new product roll outs and process improvement projects **Key Control Performance Indicators:** * Number of Invoices processed * Number of self-imposed credit notes processed. * Daily housekeeping activities * Customer Queries (unresolved complaints) **Key Skills** * Ability to gather, analyze and synthesize data * Good interpersonal skills * Experience in data manipulation and analysis using Microsoft Office (e.g. Excel, Access) * Advanced knowledge of Excel functionality (e.g. macros, dynamic tables, etc.) **Competencies:** * Robust analytical skills * Good presentation and documentation skills * Strong communication skills – able to communicate with senior management * Fluent in English a must. Other languages an advantage * Organized and structured * Strong team player * Proactive and high performer requiring limited supervision