BusinessSupportAnalyst

Application Deadline: 06/18/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Customer Shared Services Please note the shift requirement is: 9:30 am - 6 pm EST Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks). Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk. * Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. * Provides advice and guidance to assigned business/group on implementation of solutions. * Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. * Builds effective relationships with internal/external stakeholders. * Ensures alignment between stakeholders. * Breaks down strategic problems, and analyses data and information to provide insights and recommendations. * Leads and participates in team projects, keeping up to date on new initiatives and processes. * Executes work to deliver timely, accurate, and efficient service. * Provides coaching guidance to junior team members. * Analyze data and information to provide insight and recommendations. * Provides first point of contact operational support to internal business partners and end clients. * Provides excellent service and support for all in-scope business groups, products, policies, and procedures. * Maintain solid knowledge within subject matter specialties. * Notifies and provides regular updates on operational issues to business partners. * Ensures Incident Management Processes are followed. * May support change management of varying scope and type; tasks typically focused on execution and sustainment activities. * Supports the development of tailore