Company
BusinessSolutionsSharedServicesSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Business Solutions Shared Services Supervisor. Skills: Team Leadership, Onboarding Operations, File Management, Client Relations. Oversee day-to-day execution of onboarding activities. Provide hands-on support in enrollment and onboarding functions”
Industry & Context.
problem-solving skills with the ability to identify and resolve file and account issues independently; Exercise independent judgment in resolving escalated issues; prioritizing workloads; addressing operational challenges
Prolonged periods of sitting at a desk and working on a computer, Frequent use of hands and fingers to operate a computer keyboard, mouse, and telephone, Occasional standing, walking, bending, or reaching within the office environment, Ability to lift and/or move up to 10–15 pounds
What They're Looking For.
Must Have
High School diploma or GED, 2+ years of enrollment, onboarding, or related Business Solutions experience, Proficient in Microsoft Office (Word, Excel, PowerPoint, SharePoint), written and verbal communication skills with ability to interact with clients, internal stakeholders, and leadership, Demonstrated ability to manage multiple deadlines with attention to detail and organizational skills, Experience handling sensitive account information with a high level of confidentiality and professionalism, problem-solving skills with the ability to identify and resolve file and account issues independently, Ability to coach, develop, and hold teammates accountable in a fast-paced, deadline-driven environment, Self-motivated, adaptable, and able to work independently or as part of a team, Models punctuality, reliability, and accountability for the team, Ability to lift and/or move up to 10–15 pounds
Nice to Have
some college preferred, LegalShield experience strongly preferred, Prior supervisory or lead experience preferred
What You'll Do.
Oversee day-to-day execution of onboarding activities
Provide hands-on support in enrollment and onboarding functions
Deliver real-time guidance
Exercise independent judgment in resolving escalated issues
Prioritize workloads and address operational challenges
Serve as first point of escalation for complex issues
and clear electronic enrollment files
and correct file errors
Manage onboarding of new employee benefit group accounts
Ensure accurate system and contractual setup
Develop and maintain onboarding schedules
Monitor client accounts at various onboarding stages
Handle inquiries received by phone
Ensure smooth and timely transition of completed onboardings
Maintain timely communication and outstanding customer service
How You'll Work.
Team & Collaboration
Partner cross-functionally with internal stakeholders; Support change management efforts; Foster a collaborative team environment; Provide real-time guidance and support to specialists; Set clear expectations around performance, quality, attendance, and conduct; Support specialist growth and readiness; Monitor workload distribution and assist with prioritization; Surface performance trends and concerns to the Shared Services Manager; Provide regular status updates to the Shared Services Manager; Assist with real-time resource management and coverage; Support cross-functional projects and special initiatives
Communication Scope
written and verbal communication skills; ability to interact with clients, internal stakeholders, and leadership; Maintain timely communication; outstanding customer service
Full Job Description
# **Job Summary:** Scope of the Role The Business Solutions Shared Services Supervisor serves as a working leader within the Business Solutions Shared Services Onboarding team, balancing direct operational responsibilities with team leadership and development. This role is responsible for overseeing the day-to-day execution of onboarding activities for a designated team, ensuring accuracy, timeliness, and adherence to established processes and quality standards. Reporting to the BSS Shared Services Manager, the Supervisor translates departmental goals into actionable team priorities, while maintaining accountability for team performance, service levels, and overall client experience. The Supervisor provides hands-on support in enrollment and onboarding functions, while also delivering real-time guidance, coaching, and oversight to ensure consistent execution across the team. This role exercises independent judgment in resolving escalated issues, prioritizing workloads, and addressing operational challenges, balancing efficiency with risk and client impact. The Supervisor serves as the first point of escalation for complex onboarding and file-related issues, driving resolution while reinforcing accountability and development within the team. In addition, the Supervisor partners cross-functionally with internal stakeholders to support seamless onboarding transitions and contributes to process improvements by identifying trends, gaps, and opportunities based on frontline insights. The role also supports change management efforts, ensuring new processes, system updates, and policy changes are effectively implemented and adopted. Overall, the BSS Shared Services Supervisor is accountable for maintaining high standards of performance, fostering a collaborative and results-driven team environment, and ensuring a consistent, high-quality onboarding experience for clients and stakeholders. # **Responsibilities:** _Performance Outcomes_ **Team Leadership & Development — 50%**
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