Company
BusinessSolutionsProductionSupportClerical
Neural analysis suggests this role is
optimal for Entry candidates.
“Business Solutions Production Support Clerical. Skills: Data entry, Payment processing, Member support. Input data efficiently. Manage sensitive information”
What You'll Achieve.
Achieve daily/monthly productivity expectations; Meet production timelines
Industry & Context.
Critical thinking; Problem-solving
Handle sensitive or confidential information, Work under pressure, Work in a professional office environment, Use standard office equipment, Handle objects, tools, or controls, Reach with hands and arms, Sit for extended periods, Stand for extended periods, Talk for extended periods, Hear for extended periods, Work at computer for extended periods, Conduct duties discreetly, Conduct duties impartially, Work on critical business days, Work some evenings, Work some weekends, No travel required
What They're Looking For.
Must Have
High school degree, 0-1+ years prior experience working in customer service, Basic knowledge of Word, Excel, and PowerPoint, Excellent written and verbal communication, Excellent listening, negotiation, and presentation abilities, Ability to handle multiple deadlines, Detailed-oriented approach, Analytical approach to daily duties, Ability to maintain autonomy, High degree of confidentiality, Ability to work independently, High degree of attention to detail, Organization, Accuracy, Sense of urgency, Positive professional attitude, Ability to work under pressure, Ability to quickly adapt to change, Critical thinking skills, Problem-solving skills, Proactive approach, Ability to thrive in a results driven environment, Regular and predictable attendance and punctuality, Ability to work on critical business days, Ability to work some evenings and weekends
Nice to Have
Some college
What You'll Do.
Input data efficiently
Manage sensitive information
Perform data entry duties
Apply accounting principles
Take internal phone calls
Process payments to members
Support Member Services
Process new member applications
Process membership changes
Achieve productivity expectations
Work incoming business
Meet production timelines
How You'll Work.
Team & Collaboration
Collaborate with internal and external contacts; Work as part of a team
Communication Scope
Excellent written communication; Excellent verbal communication; Excellent listening; Negotiation abilities; Presentation abilities
Full Job Description
# **Job Summary:** Under direct supervision, the Business Solutions Production Support Clerical I is responsible for inputting a high volume of data efficiently to manage large amounts of information that is often sensitive or confidential. In addition, the Business Solutions Production Support Clerical is responsible for performing moderately complex data entry duties and applying basic accounting principles. Also takes internal phone calls to support Member Services. # **Responsibilities:** _Scope of the Role_ The Business Solutions Production Support Clerical I focuses on specific tasks or facets of the company as assigned by their direct leader. The Business Solutions Production Support Clerical I is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization. The Business Solutions Production Support Clerical I will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties. _Performance Outcomes_ **Payment Processing and Member Support** * Accurately process/input payments to members * Provide support to Member Services as needed via incoming calls and email * Process new member applications * Process reinstatements, cancellations, and changes to memberships * Process upgrades and downgrades **Productivity** * Achieve daily/monthly productivity expectations related to production * Work all incoming business, meeting production timelines * Other duties as assigned by leadership _Education, Knowledge, and Experience_ * High school degree equivalent; Some college, Preferred * 0-1+ years prior experience working in customer service * Basic knowledge of Word, Excel, and PowerPoint * Excellent written and verbal communication * Excellent listening, negotiation, and presentation abilities * Requires an ability to handle multiple deadlines, provide
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