GoNetspeed
Business Services
BusinessServicesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Services Representative at GoNetspeed. Skills: superior time management, attention to detail, organizational excellent, excellent verbal and written communications, multitask easily. supporting commercial accounts in the organization’s retail and wholesale sales channel. process requests received through Lead Agent and/or via email from the Sales Team, Sales Agents, and Wholesale partners”
What You'll Achieve.
goal of ensuring 100% accuracy in the final product, our bill to our customers and partners
Industry & Context.
Skill in identifying problems and resolutions; Ability to make sound decisions using information at hand
What You'll Do.
supporting commercial accounts in the organization’s retail and wholesale sales channel
process requests received through Lead Agent and/or via email from the Sales Team
and Wholesale partners
work in the company’s billing system to create accounts
make changes to accounts
and terminate accounts with a goal of ensuring 100% accuracy in the final product
our bill to our customers and partners
answer incoming customer calls and assist customers with items such as billing inquiries
payments and any other questions customers may have
Assure a quality customer experience
Responsible for incoming calls in the Business Services queue to assist the customer
Interface with all sales channels to research complex billing related issues and communicate directly with the customer to resolve in an expeditious manner
Responsible for the accurate and timely creation
and closure of all commercial iVue Service Orders for our retail commercial customers and Wholesale partners
Assures the necessary documentation for each service order is complete and concise to ensure clear communication
coordination and accountability
Work with other departments in a collaborative effort to support the customer
Familiarity with all aspects of the billing cycles
Accuracy check of assigned Service Orders as it relates to C&C’s OCPs
applied taxes and surcharges
Works with other billing activities such as
and Combining Accounts/Services
Responsible for ongoing audits of the end user billing system
Work independently with various reports and reporting tools to find inconsistencies/errors in account entry which would result in billing errors
Perform special projects
How You'll Work.
Team & Collaboration
Interface with all sales channels to research complex billing related issues; Work with other departments in a collaborative effort to support the customer; Ability to effectively function as a team player
Communication Scope
excellent verbal and written communications; Skill in oral and written communication; Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner
Process & Methodology
Ability to organize and prioritize multiple work assignments and manage projects effectively
Full Job Description
## Description Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. The Business Services Representative is responsible for supporting commercial accounts in the organization’s retail and wholesale sales channel. The Business Services Representative will process requests received through Lead Agent and/or via email from the Sales Team, Sales Agents, and Wholesale partners. The Business Services Representative will work in the company’s billing system to create accounts, make changes to accounts, and terminate accounts with a goal of ensuring 100% accuracy in the final product, our bill to our customers and partners. The Business Services Representative will answer incoming customer calls and assist customers with items such as billing inquiries, service changes, payments and any other questions customers may have. The Business Services Representative must possess superior time management, attention to detail and organizational skills; excellent verbal and written communications skills; and be able to multitask easily. Essential Job Functions: • Assure a quality customer experience. • Responsible for incoming calls in the Business Services queue to assist the customer. • Interface with all sales channels to research complex billing related issues and communicate directly with the customer to resolve in an expeditious manner. • Responsible for the accurate and timely creation, submission, review, and closure of all commercial iVue Service Orders for our retail commercial customers and Wholesale partners. • Assures the necessary documentation for e
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