Wells Fargo
Financial Services
BusinessRelationshipSupportAssociate-TechnicalSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Relationship Support Associate - Technical Support Analyst at Wells Fargo. Skills: Technical support, Client relationships. Provide consultative technical support. Support small business clients”
Industry & Context.
Problem analysis; Resolution
What They're Looking For.
Must Have
6+ months Business Relationship Support experience
Nice to Have
BAA degree or higher in Information Technology, Technical support experience, Commercial Card experience, CompTIA A+ certification, Understanding of computer networking, Advanced understanding of end-user operating systems, Advanced understanding of settings in web browsers, Advanced understanding of smartphones and tablets, Intermediate Microsoft Office skills, Knowledge of treasury management industry products, Proven success in problem analysis, Excellent verbal, written, and interpersonal communications skills, Organizational ability to multi-task, Ability to work effectively in a team environment
What You'll Do.
Provide consultative technical support
Support small business clients
Support middle-market clients
Support corporate clients
Support digital banking platforms
Collaborate with internal partners
Collaborate with external vendors
Support WellsOne Commercial Card suite
Be responsible for customer portfolio
Share leadership role for accounts
Identify opportunity for process improvements
Review decision process for accounts
Analyze profitability and risk
Report identified issues
Present recommendations
Develop expertise in policies
Develop expertise in procedures
Develop expertise in compliance requirements
Collaborate and consult with peers
Interact with internal customers
Receive direction from leaders
How You'll Work.
Team & Collaboration
Collaborate with peers; Collaborate with managers; Work across organizational levels
Communication Scope
Interpersonal communication
Full Job Description
**About this role:** Wells Fargo is seeking a Business Relationship Support Associate - Technical Support Analyst in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at [wellsfargojobs.com](https://www.wellsfargojobs.com/career-areas/). As part of the team, you will provide consultative, end‑to‑end technical support for small business, middle‑market, and corporate clients using our digital banking platforms in a call-center environment. The team collaborates with internal partners and external vendors to support our WellsOne Commercial Card suite of applications that enable payments, receivables, and advanced reporting capabilities. ****In this role, you will:**** * Be responsible for a complex portfolio of customers * Share leadership role with managers to oversee a portfolio of accounts * Identify opportunity for process improvements within the portfolio * Review and analyze the decision process for customer accounts * Evaluate the profitability and risk of designated portfolio * Verify compliance and report identified issues for resolution * Present recommendations to resolve and exercise independent judgment * Develop expertise in the policies, procedures, and compliance requirements * Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals * Interact with internal customers * Receive direction from leaders * Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements ****Required Qualifications:**** * 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education ****Desired Qualifications:**** * A BA/BA degree or higher in Information Technology * Technical support experience * Commercial Card experience * CompTIA A+ certification * Understanding of co
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