MBPS
Financial Services
BusinessProcessSeniorAssociate
Neural analysis suggests this role is
optimal for Senior candidates.
“Business Process Senior Associate at MBPS. Skills: Process improvement, Operational efficiency, Compliance. Process and capture case information. Perform quality checks”
What You'll Achieve.
Accurate release of life insurance proceeds; Timely release of payments; Compliant release of payments; Enhance team performance metrics
Industry & Context.
Problem solving; Analytical skills
What They're Looking For.
Must Have
1 year of experience in back-office operations or shared services, 2 years of BPO, back-office, or administrative experience, Proficient in MS Office applications
Nice to Have
background in back-office work, analytical and problem-solving skills, high attention to detail, Ability to interpret data, system reports, and policy records, communication and coordination skills
What You'll Do.
Process and capture case information
Perform quality checks
compliant release of payments
Identify opportunities to improve processes
Contribute to enhancing team performance metrics
Handle assigned tasks
Deliver customer-focused service
Full Job Description
_We’re looking for**Business Process Senior Associates** to join our Insurance Operations team at MBPS. _ _In this role, you are responsible for the accurate, timely, and compliant release of life insurance proceeds and related payments. The team plays a critical role in delivering on John Hancock Life’s promise to customers by ensuring beneficiaries and policyholders receive funds with efficiency, care, and adherence to regulatory standards._ **Position Responsibilities:** * Accurately process and capture case information in the system following established procedures * Exercise sound judgment and perform thorough quality checks to ensure accuracy and prevent financial errors * Ensure timely, compliant release of life insurance proceeds and related payments in line with regulatory standards * Identify opportunities to improve processes and contribute to enhancing team performance metrics * Support overall operations by handling assigned tasks and delivering efficient, customer-focused service **Required Qualifications:** * **At least 1 year of experience in back-office operations or shared services** * **Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience** * Proficient in MS Office applications (Excel, Word, PowerPoint) **Preferred Qualifications:** * Strong background in back-office work * Strong analytical and problem-solving skills with high attention to detail * Ability to interpret data, system reports, and policy records * Strong communication and coordination skills _**When you join our team:**_ * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make
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