BusinessProcessSeniorAssociate

_We’re looking for a**Business Process Senior Associate** to join our Insurance Operations team at MBPS. In this role, you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit._ **Position Responsibilities:** * Review and validate New issue requests, communicate inquiries and additional information to CSS. * Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts, and underwriters * Collaborate with other Manulife teams to complete set-up request * Initiate billing, publications and ID printing and coordinates mailing instructions to courier * Perform quality assurance to ensure set-up accuracy * Activates policy profile for the use in claims, underwriting, sales and billing **Required Qualifications:** * Knowledge in MS Office Applications (Word, Excel, PowerPoint) * Strong technical, analytical, organizational, and problem-solving skills * High level of accuracy, attention to detail and ability to exercise flexibility and judgment. * Demonstrates initiative and accountability * Commitment to high level of quality and customer service * Ability to work independently and in a team environment * Ability to handle stress and work in a high-pressured environment * Ability to organize and prioritize work * Must be able to work on the night shift **Preferred Qualifications:** * Above average problem-solving skills * Above average written and verbal communication skills * Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information) * Fast and accurate data-entry skills with the ability to process high volumes of work accurately * Adaptable to change _**When you join our team:**_ * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment w