Haleon
BusinessProcessExpertICO/ICT
“Business Process Expert ICO/ICT at Haleon. Skills: process management, cross-functional coordination, stakeholder management. Define end-to-end process vision, design principles and roadmap. Lead discovery and design workshops to capture requirements”
What You'll Achieve.
ensure adoption and benefits realisation; drive simplification and standardisation; protect service levels and minimise disruption; ensure committed benefits are realised and sustained
Industry & Context.
Analytical skills to diagnose root causes using data; quantify opportunities and benefits
What They're Looking For.
Must Have
Bachelor's degree in finance/accounting (or related), 12+ years of proven experience in Proven experience designing and improving end-to-end business processes in a complex, global environment, process mapping/modelling capability (e. g. , BPMN) and experience producing clear process documentation, controls and SOPs, Hands-on experience working with ERP-enabled transformation (preferably SAP S/4HANA) and translating business requirements into process/system design, Analytical skills to diagnose root causes using data (KPIs, process mining/metrics) and quantify opportunities and benefits, Experience driving decisions through governance, managing stakeholders, and delivering process change in line with programme milestones
Nice to Have
Professional qualification preferred (ACA/CA/ACCA/CIMA/CPA/MBA), Experience in Consumer Health/FMCG and working across multiple operating units/geographies, Exposure to automation/digital enablement (workflow, RPA, process mining) to streamline and standardise processes, facilitation and influencing able to align diverse stakeholders and drive outcomes through forums and working groups, Change delivery mindset with experience supporting training/adoption, communications and sustained performance management post go-live
What You'll Do.
Define end-to-end process vision
design principles and roadmap
Lead discovery and design workshops to capture requirements
Assess current state and socialise recommendations
Document 'to-be' processes
controls and key decisions
duplication and inefficiencies
Drive simplification and standardisation
Enable readiness for delivery by assessing functional preparedness
Support transition phases by defining interim operating states
How You'll Work.
Team & Collaboration
Partner with Business Process Owners and functional leaders; Partner with Training & Adoption; Partner with operational teams
Communication Scope
timely communication of outcomes, impacts and actions; communications
Process & Methodology
governance, change delivery, programme milestones
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