BusinessProcessExcellenceSrSpecialist

**Job Description Summary** Location: Hyderabad The Business Process Excellence (BPE) Senior Specialist enables AI driven process transformation across global process value streams by identifying opportunities, educating stakeholders, and guiding Global Process Owners (GPOs) and process teams on the effective use of AI, including Generative AI and Agentic AI. This role does not deploy or technically implement AI solutions. Instead, it operates as a business led enablement and advisory role, supporting GPOs and the BPE community to understand where AI can add value, how it fits into the end to end BPE journey, and how to work effectively with DDIT and technology partners through defined governance pathways. The role also contributes to strengthening enterprise standards, governance, and capability building by enabling the BPE AI Community of Practice, supporting AI demonstrations and showcases, and embedding external best practices into internal ways of working. **Job Description** **Major Accountabilities** AI Enablement for the BPE Journey * Identify and frame AI‑enabled opportunities across the BPE lifecycle, including process discovery, performance monitoring, root‑cause analysis, decision support, and continuous improvement * Educate and support GPOs, process owners, and BPE practitioners on how AI (including GenAI and Agentic AI) can be applied to business process challenges. Help process teams understand when and where AI is appropriate, versus traditional process improvement approaches Process & Transformation Advisory * Partner with Global Process Owners (GPOs) and Business Units to shape AI‑enabled improvement themes and roadmaps, aligned to process KPIs and value drivers * Translate emerging AI trends (e.g., Generative AI, Agentic AI, Automation + AI) into business‑relevant use cases, examples, and guidance. Support prioritization decisions by articulating value potential, readiness, dependencies, and governance considerations Value Framing & Business Supp