Salesforce
Finance
BusinessProcessAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Process Analyst at Salesforce. Skills: Business Process Analysis, Systems Analysis, Quote to Cash (Q2C) Systems, Salesforce.com, User Acceptance Testing (UAT), Requirements Gathering. Support systems-related Sales Ops/Q2C escalations. Measure and document business results achieved through solution implementation”
What You'll Achieve.
ensure requests pass business requirements through User Acceptance Testing; Measure and document business results achieved through solution implementation; Identify areas of improvement to increase accuracy, completeness and/or consistency and implement solutions; providing actionable insights to key stakeholders; ensuring that any potential impacts are considered
Industry & Context.
Problem-solving mindset with the ability to troubleshoot data discrepancies and reporting issues; root cause analysis
What They're Looking For.
Must Have
Professional Business Analyst experience, focus in project/program management, Understanding of RevOps/ SalesOps functional disciplines, Understanding of systems analysis, root cause analysis, process modeling and systems design methodologies, Project management skills, Ability to multi-task and perform effectively in a fast-paced environment, Ability to think independently and consider cross-functional and downstream impacts, Problem-solving mindset with the ability to troubleshoot data discrepancies and reporting issues
Nice to Have
Advanced Knowledge of Business Systems - Salesforce.com (certification a plus), CPQ, contract management, system error bug triage, Experience with Data Loader/SOQL
What You'll Do.
Support systems-related Sales Ops/Q2C escalations
Measure and document business results achieved through solution implementation
Advise the business on best practices and available tools to manage business processes and other strategic initiatives
Identify areas of improvement to increase accuracy
completeness and/or consistency and implement solutions in process
and overall operations of the RevOps function
Generate custom reports based on business needs
ensuring accurate data and filtering
Leverage and monitor reports to audit and fix transactional data
Analyze report data to identify trends
providing actionable insights to key stakeholders
Survey and analyze best practices for techniques and processes
Gather and provide business requirements
Complete User Acceptance Testing for BT Q2C deployments
Learn during implementation of new tools/system updates
becoming a Subject Matter Expert (SME) in its functionality and best practices while providing feedback related to current business needs
and maintain detailed knowledge articles
Provide guidance and background on prioritization
offering suggestions for ranking based on business needs and objectives
Effectively communicate the business impact of requests and initiatives
How You'll Work.
Team & Collaboration
work with the Business Technology (BT) team on prioritization of the features and enhancementsug fixes; ensure requests pass business requirements through User Acceptance Testing; work in direct partnership with BT; working with many different business teams across the company that leverage the Salesforce objects we support; Work closely with cross-functional teams; communicate the business impact of requests and initiatives to the BT team
Communication Scope
Excellent written and verbal communication skills; Effectively communicate the business impact of requests and initiatives
Process & Methodology
Project management skills, manage multiple responsibilities and projects
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Finance Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate–and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob? Position Description: The Revenue Operations Quote to Cash Systems and Enhancement team is responsible for operational aspects of the Sales Operations Q2C space, work with the Business Technology (BT) team on prioritization of the features and enhancements/bug fixes and ensure requests pass business requirements through User Acceptance Testing. The Business Analyst will have diverse responsibilities focused on technology and system implementations, as well as process analysis, supporting key busi
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