BusinessProcessAnalyst

Responsible for holistically reviewing the customer experience-related data and metrics. Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud. Communicate any trends to management. **Position Responsibilities:** * Monitors vendor software platform responses from shareholders, reviews calls, and performs all actions necessary to resolve issues * Monitors software platform dashboard and ensures all survey results are reviewed to standard and in accordance with our timeliness goals. * Assists with updating training materials. * Identifies service issues, trends, performance concerns, training needs and system challenges. * Provides phone/queue support as needed. **Required Qualifications:** * Educational background: Bachelor’s degree * Quantitative experience: 1yr-2yr transaction processing, report handling * Strong attention to detail and accuracy in handling financial or transactional data * Strong proficiency in Outlook and General MS Office * Proven experience in Transaction processing, disbursement **Preferred Qualifications** * Highly detail-oriented, organized, and able to work effectively in structured, process-driven environments. * Strong analytical and problem-solving skills with sound judgment. Proven ability to handle time-sensitive and high-volume workloads. Effective written and verbal communicator who can coordinate with multiple stakeholders. * Collaborative team player who demonstrates accountability, reliability, and adaptability. _**When you join our team:**_ * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier