Agilent
BusinessProcessAdvanced
Neural analysis suggests this role is
optimal for Senior candidates.
“Business Process Advanced at Agilent. Skills: Billing process, Process optimization, Reporting. Validate customer contracts to project structure. Works with Project Managers to validate contractual billing”
What You'll Achieve.
Ensure completeness of customer contracts; Ensure timeliness and accuracy of invoicing; Improve overall support operations; Eliminate knowledge gaps; Full project billing reconciliation
Industry & Context.
Problem-solving abilities; Troubleshooting skills; Issue resolution
Evening/Night shift
What They're Looking For.
Must Have
Excellent verbal/written communication skills, Familiar with transaction/ticket Handling system, Project management skills, Technical and functional skills, Create/manage metrics, custom reports, and dashboards, Problem-solving abilities, Troubleshooting skills, Advanced level in MS-Excel, Analysis and evaluation of user business problems, Development of business system or process recommendations, Problem definition, Evaluation of requirements, Implementation of systems/processes, Significant amount of project management, Works on business system/process assignments, Solves straight-forward issues, challenges, and problems
Nice to Have
Prior Invoicing experience, Worked in rotational shifts, Good hands-on SAP/ECC, Financial management system
What You'll Do.
Validate customer contracts to project structure
Works with Project Managers to validate contractual billing
Ensures timeliness and accuracy of all customer invoicing
Interface with Finance
COpC and other internal teams
Interface with customer to resolve issues
Invoice delivery to partner
Upload to partner billing systems
Supports knowledge transfer process
Communicates billing components and special instructions
Provide customers complete insight of the issue
Provide customers insight of the resolution
Provide customers insight of future course of action
Seamless handover of issues within the team
Participate in regular review
Contribute with ideas around the issues
Provide necessary updates
Help drive process optimization changes
Improve the overall support operations
Sharing knowledge with peers
Eliminate knowledge gaps
Reconcile all billing to project plan
Generate invoicing reports
Regular reporting on portfolio billing status
Monthly reporting on billing activity
Reporting on unbilled accounts receivable
How You'll Work.
Team & Collaboration
Interface with Finance; Interface with COpC; Interface with internal teams; Interface with customer; Works with Project Managers; Works closely with colleagues; Sharing knowledge with peers; Learning from peers
Communication Scope
Verbal communication; Written communication; Customer communication; Listening skills
Process & Methodology
Project management, Process improvements
Full Job Description
## **Job Description** **Job Description :** Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at [www.agilent.com](http://www.agilent.com). Shift: Evening/Night Candidate will be a managing CDx billing process with the following roles and responsibilities: * Validate customer contracts to project structure in PPM system to ensure completeness. * Works with Project Managers to validate contractual billing items. * Ensures timeliness and accuracy of all customer invoicing: * Fixed Price/Milestone * T&E * Kits * Special customer requirements (e.g., Merck contractual requirement to receive invoice by calendar day 10) * Interface with Finance, COpC and other internal teams as well as customer to resolve issues. For example: * Invoice delivery to partner, including proper upload to partner billing systems when required. * Credit/Rebilling * Supports knowledge transfer process in ensuring billing components (PO per project & per line) and special instructions (e.g., how are invoices delivered) are communicated through all systems and teams. * Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action. * Seamless handover of issues within the team. * Participate in regular review, contribute with ideas around the issues, and provide necessary updates. * Help drive process optimization changes to improve the overall support operations. * Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps. * Reconcile all billing to project plan in PPM (Clarizen) and trackers, including generati
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