Further
SaaS
BusinessOperationsSpecialist
“Business Operations Specialist at Further. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, SQL, Jira Service Management, Rippling, compliance readiness. Own and manage ticketing and service workflows (e.g., Jira Service Management or similar tools). Support and maintain internal systems (e.g., HRIS, reporting platforms, and data warehouses such as Rippling, Metabase, Snowflake, or similar)”
What You'll Achieve.
driving higher conversion rates and increased NOI; streamline the buying process for prospects and automate repetitive tasks for sales teams; reduce friction as the business grows; ensure operational requests are handled efficiently and systems scale with the company; reduce manual work and operational friction
Industry & Context.
problem-solving skills and comfort operating in ambiguous environments.
What They're Looking For.
Must Have
3–5+ years of experience in operations, systems, IT operations, technical support, or a related role., Experience owning internal tools or workflows (not just supporting them)., Working knowledge of SQL and comfort querying data for reporting and analysis., Familiarity with SaaS tools, access management, and system integrations., problem-solving skills and comfort operating in ambiguous environments., Ability to take ownership, prioritize effectively, and follow through independently., Clear communicator who enjoys partnering cross-functionally and documenting processes.
Nice to Have
Experience with Jira Service Management, Rippling, Metabase, or similar tools., Exposure to compliance frameworks such as SOC 2, HIPAA, or audit processes., Experience working in a fast-growing SaaS or startup environment., Experience with automation, scripting, or systems integrations.
What You'll Do.
Own and manage ticketing and service workflows (e.g.
Jira Service Management or similar tools)
Support and maintain internal systems (e.g.
and data warehouses such as Rippling
Build and maintain basic SQL-based reporting (joins
filters) to support internal teams.
and implement process improvements and automations to reduce manual work and operational friction.
Support operational compliance efforts
including SOC 2 readiness
and access control documentation.
Partner cross-functionally with all functions to translate operational needs into clear
Create and maintain clear SOPs and documentation for owned systems and workflows.
and recommendations clearly to stakeholders.
How You'll Work.
Team & Collaboration
Partner cross-functionally with all functions to translate operational needs into clear, scalable solutions.; Communicate progress, risks, and recommendations clearly to stakeholders.
Communication Scope
Clear communicator who enjoys partnering cross-functionally and documenting processes.; Communicate progress, risks, and recommendations clearly to stakeholders.
Process & Methodology
prioritize effectively, follow through independently
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