BusinessOperationsManager,ES-OPS

AWS Support Field Strategy & Operations AWS Support Field Strategy & Operations is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Would you like join one of the most dynamic organizations within Amazon Web Services (AWS) and help customers of all industries gain the best value and service from AWS? Enterprise Support is hiring! The AWS Enterprise Support team is looking for a driven, enthusiastic, and analytical thinker with strong operational experience to support business operations for our field teams. As a Business Operations builder, you will be responsible for driving operational cadences, business performance and productivity in the field while championing the needs of our internal customers. This role will hold a variety of responsibilities ranging from day-to-day business operations such as maintaining data integrity to contributing to strategic planning activities such as building hiring mechanisms and productivity improvement plans. An effective Business Operations person you will also drive initiatives within the Ops team or among stakeholder teams in the direction of the organizational strategy. Key job responsibilities Manages business planning on behalf of assigned field teams and key stakeholders. Owns the execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting. Deep knowledge of operations tools used on a regular basis including applications such as Quicksight and Excel. Monitors and applies controllership to variable headcount plans to min