BusinessOperationsManager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Reporting directly to the Director of Business Operations for UKI, the Operations Manager will act as the primary, autonomous business partner supporting one or multiple VPs leading our major industry segments in the UK business. You are an integral part of the operations ecosystem and prioritize, calibrate, and drive pipeline hygiene, forecasting accuracy, and planning execution with the highest standards of quality. The objective of this role is to establish a strong, collaborative partnership built on trust and shared accountability, providing data-driven insights to support leadership decision-making across regions that represent a massive portion of our revenue. The successful Operations Manager is a great driver of priorities and a proactive problem solver who will demonstrate curiosity and proven experience building solutions to complex business problems. You must be a self-starter, ensuring efficient, cross-functional efforts are geared towards optimized sales processes and accurate forecasting. The successful candidate will also provide timely and efficient coordination of territory allocation, segmentation updates, and quota assignments to maximize impact and accelerate predictability with our sales leaders. What you get to do in this role: * Lead, organize, and manage business operations for major industry segments i