KHI
Software Solutions
BusinessOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Business Operations Manager at KHI. Skills: Operations management, Process improvement, Merchant relations. Monitor and manage operations. Assist teams in providing consistent results”
What You'll Achieve.
Provide consistent and predictable results; Enhance company efficiency; Enhance company technology
Industry & Context.
Identify continuous improvement opportunities; Resolve tier-1 merchant-related issues
What They're Looking For.
Must Have
3+ years of experience in operations, 3+ years of experience in coordination, 3+ years of experience in a related administrative role, Practiced leadership skills, Written communication skills, Experience drafting professional business communications, Highly organized with attention to detail, Ability to manage multiple priorities, Proficiency with Constant Contact, Proficiency with Formsite or similar, Proficiency with email marketing platforms, Proficiency with Microsoft Office Suite, Ability to work collaboratively, Ability to escalate effectively within a team structure
Nice to Have
Experience in merchant services, Experience in fuel distribution, Experience in network-based operations, Familiarity with CRM systems, Familiarity with customer support workflows, Associate's degree in Business Administration, Bachelor's degree in Business Administration, Associate's degree in related field, Bachelor's degree in related field
What You'll Do.
Monitor and manage operations
Assist teams in providing consistent results
Assist teams in providing predictable results
Support operations leaders with continuous improvement projects
Support the organization’s strategic plans for cross-functional communication
Lead to drive results
Lead to improve operational processes
Lead to improve operational procedures
Assist with expense report tracking
Assist with expense report coordination
Gather and prepare data for monthly CSAT
Provide compiled data to Director
Manage mass merchant communications strategy
Manage mass merchant communications execution
Manage customer communications strategy
Manage customer communications execution
Organize management of RFIs
Ensure successful management of RFIs
Manage merchant contact email lists
Oversee updates to merchant documents
Oversee updates to merchant agreements
Manage maintenance of key submission forms
Manage maintenance of merchant agreements
Assist with tier-1 merchant-related issues
Help resolve tier-1 merchant-related issues
Escalate unresolved issues to Director
Develop Formsite forms for operational use
Maintain Formsite forms for operational use
Update Formsite forms for operational use
Develop internal operational forms
Develop internal documentation templates
Maintain internal operational forms
Maintain internal documentation templates
Update internal operational forms
Update internal documentation templates
Manage internal distribution lists
Manage external distribution lists
Provide program communications support
Conduct monthly All-Hands meeting
Work with leaders to conduct monthly All-Hands meeting
How You'll Work.
Team & Collaboration
Cross-functional communication; Operations teams; Customer support coordination
Communication Scope
Business communications
Full Job Description
## Description At KHI, we provide innovative software solutions and world-class support, connecting buyers and sellers in the aviation and marine government and commercial markets. We specialize in payment and credit management for Government to Business (G2B) companies across the globe, setting the stage for the future of omni-channel G2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers. Every day, KHI employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. We believe that Employee Engagement is the key to our success. The Business Operations Manager is the execution engine of the operations team, responsible for day-to-day coordination of merchant communications, systems maintenance, and operational support activities. The Business Operations Manager is also responsible for identifying continuous improvement opportunities in KHI's daily operations, always seeking to enhance the company’s efficiency and technology. This role works closely with the Director of Operations to ensure that merchant relationships, data systems, and internal processes run smoothly and efficiently. The Business Operations Manager is a key escalation bridge between frontline issues and senior leadership. Key Responsibilities Management & Coordination Monitor and manage operations throughout the organization; assist teams in providing consistent and predictable results Support operations leaders with continuous improvement projects at the task and coordination level Support the organization’s strategic plans for cross-functional communication as needed across the merchant network, operations, and customer support Lead – both formally and informally – to drive results and improve operational processes and procedures Assist with expense report tracking and coordination for review and approval Gather and prepare data for the monthly CSAT report; provide comp
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