BusinessOperationsLead

ABOUT PROBOOK Probook is the AI dispatcher for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.   Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation. THE OPPORTUNITY We're hiring a Business Operations Lead to work directly alongside the founders. This is a broad, hands-on role at the center of a fast-moving company. You'll help keep the business running operationally -- supporting financial models, maintaining reporting, running analyses, tracking cross-functional projects, and making sure things don't fall through the cracks. The scope is wide on purpose. You'll touch finance, operations, GTM, and product, and you'll have real visibility into how decisions get made from day one. The founders own the strategy. Your job is to make them faster and better informed. If you want a clearly defined lane, this probably isn't the right fit. If you want to learn quickly, do real work early, and build operational instincts that most people spend years trying to develop, it's a genuinely rare opportunity. WHAT YOU'LL DO The work varies depending on what the business needs. Some days it's analytical, some days it's operational, some days it's just making sure the right things are happening. Across all of it, you'll be working closely with leadership and using good judgment about what to prioritize. Day to day, that looks like: - Supporting the founders in building and maintaining financial models, forecasts, and operating plans - Building KPI dashboard and weekly metrics reporting so leadership always has a current, reliable view of the busines