Lantern
Healthcare
BusinessOperationsLead
“Business Operations Lead at Lantern. Skills: Operations, Project management, Salesforce reporting. Serve as organizing function for renewals process. Track renewal timelines”
What You'll Achieve.
Ensure renewals are well-organized; Ensure Salesforce data is accurate; Ensure escalations get attention
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
3–5 years of experience in operations, 3–5 years of experience in business operations, 3–5 years of experience in a CS/account management support role, Project management skills, Experience coordinating across multiple teams and stakeholders, Familiarity with Salesforce, Comfortable building and interpreting Salesforce reports, Exceptional organizational skills, Track record of managing multiple priorities simultaneously, Communicator who can engage effectively with frontline team members, Communicator who can engage effectively with senior stakeholders, Proactive, Comfortable operating in ambiguous situations
Nice to Have
Salesforce experience preferred
What You'll Do.
Serve as organizing function for renewals process
Track renewal timelines
Ensure nothing falls through cracks
Pull together analysis for renewal strategies
Pull together data for renewal strategies
Pull together narrative assets for renewal strategies
Source inputs for renewal strategies
Source assets for renewal strategies
Own project management for initiatives
Coordinate timelines for initiatives
Coordinate dependencies for initiatives
Coordinate deliverables for initiatives
Support CSMs on non-standard client requests
Support CSMs on escalations
Act as connective tissue between CS and organization
Drive alignment on complex initiatives
Drive follow-through on complex initiatives
Create Salesforce reports
Monitor Salesforce reports
Identify inaccurate data
Reach out to CSMs with reminders
Reach out to CSMs with corrections
Maintain data integrity
How You'll Work.
Team & Collaboration
Cross-functional coordination; Client Success Managers; Internal stakeholders; Finance; Product; Sales
Communication Scope
Engage effectively
Process & Methodology
Project management
Applying for this Business Operations Lead role?
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