Headway
BusinessOperationsLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Business Operations Lead at Headway. Skills: drive complex, cross-functional initiatives, build and operate scalable workflows and processes (0→1), leverage data tools to extract insights, plan, execute, and deliver initiatives end-to-end. Drive complex, cross-functional initiatives that advance pod-level objectives. Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain”
What You'll Achieve.
advance pod-level objectives; improve efficiency, reliability, and throughput across your domain; inform decisions; guide pod and organizational priorities; drive measurable outcomes
Industry & Context.
deconstruct complex problems into structured, testable components; working through ambiguity without waiting for full clarity; root-cause investigations
What They're Looking For.
Must Have
5-7 years of experience in operational roles at high-growth background in consulting, finance, or business operations preferred but not required, Independently deconstruct complex problems into structured, testable components, Comfortable working through ambiguity without waiting for full clarity, Design systems with scale in mind, Anticipate bottlenecks, iterate based on feedback, and codify learnings into playbooks and standards, Coordinate resources and align priorities across teams, Build trust through transparency, accountability, and clear communication, Take calculated risks and make decisions that advance pod objectives, Anticipate downstream impacts before taking action
Nice to Have
background in consulting, finance, or business operations preferred but not required
What You'll Do.
cross-functional initiatives that advance pod-level objectives
Build and operate scalable workflows and processes (0→1) that improve efficiency
and throughput across your domain
Leverage data tools to extract insights
synthesizing findings into clear recommendations that guide pod and organizational priorities
and deliver initiatives end-to-end by setting clear objectives
and success metrics – driving accountability across functions without formal authority
How You'll Work.
Team & Collaboration
cross-functional coordination; ensure alignment across stakeholders; coordinate resources and align priorities across teams; building trust through transparency, accountability, and clear communication
Communication Scope
clear communication
Process & Methodology
setting clear objectives, timelines, and success metrics, driving accountability across functions without formal authority
Full Job Description
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About The Role As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients. As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objective
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