Sierra
Operations
BusinessOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Operations at Sierra. Skills: Business operations, Cross-functional leadership, Process management. Build Sierra's operating system. Run Sierra's operating system”
Industry & Context.
First-principles thinking; Structural clarity; Data-driven decision making
What They're Looking For.
Must Have
4-7 years business operations or strategy experience, 1-2 years management consulting, investment banking, or VC/PE experience, Interpersonal skills and professional presence, Ability to earn trust quickly, Ability to build consensus, Ability to manage through complex, multi-stakeholder environments, Ability to structure and manage complex, cross-functional initiatives, Ability to deliver outcomes in a fast-moving environment, Exceptional written and verbal communication skills, Critical thinking skills, First-principles mindset, Sound business judgment, Analytical skills, Fluency with data
Nice to Have
Previous operating experience at a rapidly scaling technology or AI company, Experience designing and standing up AI-native workflows, Experience implementing company-wide operational processes & systems
What You'll Do.
Build Sierra's operating system
Run Sierra's operating system
Drive visibility across the business
Drive accountability across the business
Drive decision-making across the business
Ensure priorities flow clearly across the organization
Own goal-setting infrastructure
Own leadership cadences
Keep Sierra aligned and moving
Set priorities clearly
Communicate priorities broadly
Act on priorities across the organization
Provide real-time visibility into business performance
Build forums to discuss and decide
Embed AI into planning
Embed AI into operations
Lead cross-functional work for market expansion
Accelerate Sierra's growth into new markets
Manage operational setup for new markets
Manage entity setup for new markets
Ensure product readiness for new markets
Ensure marketing readiness for new markets
Ensure GTM readiness for new markets
Be a trusted thought partner to business leaders
Help tackle toughest challenges
Bring first-principles thinking to initiatives
Bring structural clarity to initiatives
Drive initiatives from problem definition to execution
Help build foundations of business operations function
Partner with operational leadership
Prioritize the right work
Raise the bar on operations
Scale impact across the business
How You'll Work.
Team & Collaboration
Cross-functional teams; Functional teams; Business leaders; Operational leadership
Communication Scope
Executive-level communications; Presentations
Process & Methodology
Cross-functional initiatives
Full Job Description
ABOUT US - At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. - We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. - Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Build and run Sierra's operating system, to drive visibility, accountability, and decision-making across the business, ensuring priorities flow clearly across the organization - Plan and perform: Own the goal-setting infrastructure and leadership cadences that keep Sierra aligned and moving, ensuring priorities are set clearly, communicated broadly, and acted on across the organization - See the business clearly: Design dashboards and scorecards that give leadership and functional teams real-time visibility into business performance, and build these into dedicated forums to discuss and decide - Operate AI-natively: Help Sierra lead by example in how a modern company runs, embedding AI into how we plan and operate across functions - Accelerate Sierra's growth into new markets: Lead the cros
Applying for this Business Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Sierra?
Real rants from real employees. Read before you apply.