Paytm
Travel
BusinessOperationsAssistantManagerTravel
“Business Operations - Assistant Manager - Travel at Paytm. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Manage Airline Debit Memos (ADMs), DGCA-related cases/refunds, and supply refunds.. Lead negotiations with airlines for waivers, refund approvals, and policy exceptions.”
Industry & Context.
Analytical mindset with ability to interpret market share and route performance data.
What They're Looking For.
Must Have
6–8 years of experience in OTA, airline operations, travel tech, or aviation distribution., understanding of airline commercial constructs (ADM, incentives, waivers, refunds)., Analytical mindset with ability to interpret market share and route performance data., negotiation and stakeholder management skills., Ability to work cross-functionally with tech, finance, and operations teams.
What You'll Do.
Manage Airline Debit Memos (ADMs)
DGCA-related cases/refunds
Lead negotiations with airlines for waivers
and policy exceptions.
Ensure timely closure of disputes and minimize revenue leakage.
Track supplier incentives
and commercial agreements.
Ensure correct tracking and realization of all airline incentive programs.
Work closely with finance teams to identify and plug revenue leakages.
Analyze market share dynamics across OTAs and airline channels.
Identify high-opportunity routes
and supply opportunities.
Provide actionable insights to the business team for supply expansion and growth strategies.
Manage configuration and activation of new airline routes and inventory across platforms.
Coordinate with aggregators
and tech teams to ensure timely availability of routes.
Monitor route-level performance and resolve supply-side gaps.
Track and respond to dynamic supply changes from airlines
including schedule changes
Ensure supply stability and minimal disruption to booking flows.
Build processes for proactive monitoring of airline supply shifts.
How You'll Work.
Team & Collaboration
close collaboration with airlines, aggregators, internal tech teams, finance, and operations; Airline Partner Teams; Supply & Aggregator Partners; Finance & Revenue Assurance; Growth/Marketing Team; Product & Technology Teams; Customer Operations Team (CST)
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