JLL
Hotels & Hospitality
BusinessOperationsAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Operations Assistant at JLL. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. providing high-quality sector-specific assistance and support to VARA’s hotels & hospitality national team. drive operational excellence”
What You'll Achieve.
improved sector efficiency (both operational and financial); enhanced communication flows; successful implementation of automation initiatives; strengthened relationships across all key stakeholders; supporting the organisation's strategic transition to sector-based operations
Industry & Context.
problem-solving capabilities; critical thinking
What They're Looking For.
Must Have
Previous experience in coordination or administrative roles within professional services, Microsoft Office skills (Word, Excel, PowerPoint, Outlook, SharePoint), Demonstrated experience with process improvement and standardisation initiatives, project coordination and organisational skills, Excellent written and verbal communication skills
Nice to Have
Background in property, valuations, or related professional services, Knowledge of compliance and regulatory requirements in professional services, Familiarity with CRM systems, job management systems, or similar platforms, Understanding of ESG principles and reporting requirements
What You'll Do.
providing high-quality sector-specific assistance and support to VARA’s hotels & hospitality national team
drive operational excellence
ensuring sustained operational stability
providing assistance as it relates to stakeholder management
process standardization
and technology integration
embracing and advocacy of JLL’s technological initiatives and associated efficiencies including automation opportunities and best practice implementation
Serve as point of contact between the sector head (Hotels & Hospitality)
sector personnel as well as the Operations team and wider VARA division heads as directed
Act as a conduit between Manager
Business Technology Manager and JBS
Build and maintain working relationships with sector stakeholders nationally
Forward relevant communications to sector personnel from key stakeholders
Assist with relevant sector touchpoints
Coordinate sector meetings
Maintain Sector WIP reports with national scope
Establish National Sector SharePoint site or national drive
including consistent job folder structure and sector-specific information for staff
Assist Manager and Operations team with JBS integration/utilisation with all valuers across the sector
Review and improve JBS playbook documentation
Coordinate JBS Centre of Excellence modellers’ integration with sector valuers
Assist with the rollout and communication of automation initiatives as directed by the Operations team
supporting the 85% automation goal
Support the identification of standardisation opportunities by collating feedback and reporting potential areas to the Operations team for review and action
Liaise with Finance team and support/roll out new financial processes
Assist Ops team with application and subscription audits to optimise (technology) spend
Assist Sector head with monthly financial reporting
Management of debtors
Update JLL website personnel and staff profiles for sector
Maintain valuation report templates in liaison with Risk team
Manage client lists and databases
Work with Sector head and Marketing in regard to white papers
Serves as/or facilitates ESG champion for the sector
Coordinate with VARA Compliance Team to assist in maintaining compliance with regulatory requirements
Annual APIV data reporting
Coordinate staff onboarding and offboarding processes for sector nationally
Coordinate relevant training and CPD programs (RMM)
Coordinate travel bookings and logistics for sector personnel where required
Coordinate activities and initiatives
to support team cohesion and facilitate knowledge sharing across the sector
How You'll Work.
Team & Collaboration
Serve as point of contact between the sector head (Hotels & Hospitality), sector personnel as well as the Operations team and wider VARA division heads as directed; Act as a conduit between Manager, Operations, Business Technology Manager and JBS; Build and maintain working relationships with sector stakeholders nationally; Forward relevant communications to sector personnel from key stakeholders; Coordinate JBS Centre of Excellence modellers’ integration with sector valuers; Coordinate with VARA Compliance Team to assist in maintaining compliance with regulatory requirements; Coordinate staff onboarding and offboarding processes for sector nationally; Coordinate relevant training and CPD programs (RMM); Coordinate travel bookings and logistics for sector personnel where required; Coordinate activities and initiatives, as directed, to support team cohesion and facilitate knowledge sharing across the sector; Collaborative team player
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
project coordination
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview ## JLL’s Hotels Group is an established team of sector specific experts and a highly regarded specialist in the provision of valuations and related advisory work within the Hotels & Hospitality property sector. ## The group is seeking an experienced individual to fulfill the role of its divisional Business Operations Assistant. In brief, the role is responsible for providing high-quality sector-specific assistance and support to VARA’s hotels & hospitality national team so as to drive operational excellence. ## The Business Operations Assistant serves as an important touch point for the division nationally ensuring sustained operational stability. ## The role requires a range of administrative, communicative skillsets and a mindset that actively supports the division’s positive dynamic. Activities core to the role will include providing assistance as it relates to stakeholder management, process standardization, and technology integration. ## Integral to the role is the embracing and advocacy of JLL’s technological initiatives and associated efficiencies including automation opportunities and best practice implementation. Key Relationships (VARA) * Divisional Head of Hotels & Hospitality (Manager); * Stakeholders within the national hotels & hospitality division; * Operations team; * Business Technology Manager; * JBS & Centre of Excellence team and associated personnel * Risk & Compliance te
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