BusinessOperationSpecialist

Typical Accountabilities \- Provide administrative or secretarial services to the senior team, coordinating complex meetings and off-site events, diary arrangements and travel in line with AZ policy. - Co-ordinate, collate and communicate information at the detailed level, possibly of a technical or statistical nature. - Ensure the production of reports or analyses, to meet quality standards, and provides interpretation of data. - Reconcile figures or information from various sources, ensuring completeness and accuracy, and follow-up on discrepancies. - Carry out calculations, analyses or investigations to defined briefs to support the smooth functioning of the business area. - Resolve complex customer queries and issues to meet customer and business requirements. - Contact customers on non-typical, sensitive or complex issues. - Participates in establishing an understanding of (internal) customer requirements to ensure that planned activities and services meet needs, and in monitoring those services and activities to ensure requirements are fully met. - Organise, control and deliver specific clerical/administrative activities and services under guidance from a supervisor/manager. - Lead and motivate any assigned staff within defined parameters, ensuring they deliver their responsibilities effectively. - Control small projects under general guidance ensuring delivery of project outputs according to plan, reviewing and refining plans as necessary. - May co-ordinate workflow management and mentors junior team members to ensure effective allocation of resources. - Monitor and coordinate contract administration activities. - Provide advice and services directly to line managers, dealing with less complex contracts where precedents have already been set or contract renewals and referring more complex issues to more senior contracts personnel. Qualifications and Skills Essential: Prior Administrative experience; Ability to follow processes; Written and spoken communicatio