Capital One
Financial Services
BusinessManagerEnterpriseArbitration
“Business Manager - Enterprise Arbitration at Capital One. Skills: Business Analysis, Credit Risk, Modeling, Strategic Leadership, Analytics. Optimizing inbound channels (EASE, Email, Site). Designing and implementing models and frameworks”
What You'll Achieve.
Impact the bottom line; Ensure the optimal message is delivered to the right customer; Driving excellent customer experiences; Deepening customer relationships; Drive step-change improvements in credit performance; Drive improvement in quality, volume, service, and profitability; Consistently deliver results
Industry & Context.
Strategic and analytical skills to major company challenges; Problem solving based on analytics; Conceptual thinking skills
What They're Looking For.
Must Have
Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering), At least 2 years of experience in analysis
Nice to Have
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering, 5+ years of experience in analysis, 2+ years of experience in financial services, 1+ year of experience in consulting, 2+ years of experience in people management
What You'll Do.
Optimizing inbound channels (EASE
Designing and implementing models and frameworks
Evaluating potential model improvements
Developing comprehensive model roadmaps
Advising Lines of Business (LOBs) on potential impacts
Developing business strategies for growth
and competitive success
Developing and implementing new product and pricing strategies
Leading direct-to-consumer marketing efforts
Driving improvements in credit performance
Testing hypotheses using rigorous monitoring and analysis
Managing and sequencing delivery of business intent
Building business requirements
Executing against product strategy
Overseeing multiple projects and programs concurrently
How You'll Work.
Team & Collaboration
Team with world-class professionals; Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others; Build and leverage the capabilities of business partners across the enterprise
Communication Scope
Articulate; Communicating complex concepts to senior audiences; Compelling and actionable communication; Executive Communication Skills; Impeccable written and oral communication credentials; Strategic influencing skills; Ability to drive agreement through intellect, interpersonal and negotiation skills
Process & Methodology
Oversee multiple projects and programs concurrently, Manage and sequence delivery of business intent
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