Capital One
Financial Services
BusinessManager-EnterpriseArbitration
Neural analysis suggests this role is
optimal for Mid candidates.
“Business Manager - Enterprise Arbitration at Capital One. Skills: Business Analysis, Credit Risk, Modeling, Strategic Leadership, Analytics. Optimizing inbound channels (EASE, Email, Site). Designing and implementing models and frameworks”
What You'll Achieve.
Impact the bottom line; Ensure the optimal message is delivered to the right customer; Driving excellent customer experiences; Deepening customer relationships; Drive step-change improvements in credit performance; Drive improvement in quality, volume, service, and profitability; Consistently deliver results
Industry & Context.
Strategic and analytical skills to major company challenges; Problem solving based on analytics; Conceptual thinking skills
What They're Looking For.
Must Have
Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering), At least 2 years of experience in analysis
Nice to Have
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering, 5+ years of experience in analysis, 2+ years of experience in financial services, 1+ year of experience in consulting, 2+ years of experience in people management
What You'll Do.
Optimizing inbound channels (EASE
Designing and implementing models and frameworks
Evaluating potential model improvements
Developing comprehensive model roadmaps
Advising Lines of Business (LOBs) on potential impacts
Developing business strategies for growth
and competitive success
Developing and implementing new product and pricing strategies
Leading direct-to-consumer marketing efforts
Driving improvements in credit performance
Testing hypotheses using rigorous monitoring and analysis
Managing and sequencing delivery of business intent
Building business requirements
Executing against product strategy
Overseeing multiple projects and programs concurrently
How You'll Work.
Team & Collaboration
Team with world-class professionals; Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others; Build and leverage the capabilities of business partners across the enterprise
Communication Scope
Articulate; Communicating complex concepts to senior audiences; Compelling and actionable communication; Executive Communication Skills; Impeccable written and oral communication credentials; Strategic influencing skills; Ability to drive agreement through intellect, interpersonal and negotiation skills
Process & Methodology
Oversee multiple projects and programs concurrently, Manage and sequence delivery of business intent
Full Job Description
Business Manager - Enterprise Arbitration, Enterprise Consumer Product As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. We are looking for an associate to join the Enterprise Arbitration team. This team is focused on optimizing inbound channels like EASE, Email, and Site by designing and implementing models and frameworks. These channels are crucial, generating over $2.5 billion in enterprise value annually through marketing and servicing optimization. Our goal is to ensure the optimal message is delivered to the right customer, driving excellent customer experiences and deepening customer relationships. We are looking for an analytical and innovative associate to join the team and support the Modeling function. Our models are central to the arbitration business, presenting numerous significant and exciting opportunities for further enhancement and leverage. In this role, the associate will concentrate on the convergence of business, credit, and modeling results. Key responsibilities include evaluating potential model improvements, developing comprehensive model roadmaps, and advising Lines of Business (LOBs) on the potential impacts to their operations. The ideal candidate for this role is a highly analytical and articulate individual, capable of extracting meaningful insights from complex customer behavior and needs. They must be skilled at communicating these complex concepts to senior audiences in a compelling and actionable manner, and possess a strong understanding of the credit implications associated with product and messaging decisions. **General ****Responsibilities****:****** * Strategic l
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