BusinessIntelligenceAnalyst

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience. As a Business Intelligence Analyst, Customer Success you will drive analytics, process optimization, and insight generation across the Customer Success organization. This role defines and governs customer metrics, documents and improves workflows, and develops advanced dashboards and predictive models to drive retention, adoption, and expansion. Operating with high autonomy, this position partners with senior leadership to connect operational process design with data-driven decision-making. This role ensures data accuracy, measures process effectiveness, and supports the development of scalable, measurable, and efficient Customer Success operations. You Will: Lead the design, governance, and reporting of key Customer Success metrics, including churn, adoption, productivity, and customer health. Build and optimize advanced dashboards and analytic models that forecast retention, growth, and operational performance. Partner with Customer Success leaders to align data strategy, metric definitions, and reporting frameworks with business objectives. Partner with Customer Engagement and Systems teams to analyze and document workflows, identify process bottlenecks using data insights, and define metrics to measure adoption and impact. Define a