Hilb Group
BusinessIntegration,ProcessandConversionAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Integration, Process and Conversion Advisor at Hilb Group. Skills: Employee Navigator platform, Benefits Administration, Customer Service. Provide ongoing support to clients, brokers, and internal teams. Troubleshoot platform-related issues”
Industry & Context.
Problem solver with a sense of ownership; Troubleshoot platform-related issues
What They're Looking For.
Must Have
Minimum high school degree, Ability to manage multiple priorities in a deadline-driven environment, Excellent written and verbal communication skills, Proficiency with Microsoft Office products and shared collaboration tools, Ability to learn technical processes quickly and adapt to changing workflows, Problem solver with a sense of ownership, Calm under pressure during peak enrollment periods, Process-driven while maintaining a client-first approach, Comfortable shifting between repetitive operational work and client-facing communication, Curious and eager to grow within benefits technology operations
Nice to Have
2+ years of customer service, benefits administration, or employee benefits experience, Experience with Employee Navigator, Experience with benefits administration platforms, HRIS systems, or enrollment technology
What You'll Do.
Provide ongoing support to clients
Troubleshoot platform-related issues
Respond to support requests in a timely manner
Escalate technical or carrier-related issues
Maintain accurate documentation of support activity
Support the NEP Build Team during periods of increased volume
Assist with benefit platform configuration tasks
Partner closely with Account Managers
and Operational Leadership
Participate in quality control and process improvement initiatives
Adapt to shifting priorities and operational needs
Support both NEP Wholesale and Hilb-related business
Contribute to maintaining scalable
process-driven operational standards
How You'll Work.
Team & Collaboration
Work collaboratively across Service, Build, Carrier Connections, and Account Management teams; Partner closely with Account Managers, Builders, and Operational Leadership
Communication Scope
Excellent written and verbal communication skills
Full Job Description
**Grow With Us!** At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Business Integration, Process and Conversion Advisor who has a focus in handling transportation accounts to join our team. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. **Responsibilities:** * Provide ongoing support to clients, brokers, and internal teams related to the Employee Navigator platform * Troubleshoot platform-related issues, including: * Employee enrollment questions * Benefit corrections and updates * User access and navigation support * System configuration questions * Data review and cleanup requests * Respond to support requests in a timely, professional, and solutions-oriented manner * Escalate technical or carrier-related issues to the appropriate internal teams when necessary * Maintain accurate documentation of support activity and case updates * Support the NEP Build Team during periods of increased implementation or Open Enrollment volume * Assist with benefit platform configuration tasks, including: * Plan setup * Eligibility configuration * Employee class structures * Basic system testing and review * Data validation and quality checks * Partner closely with Account Managers, Builders, and Operational Leadership to ensure accurate and timely delivery * Participate in quality control and process improvement initiatives * Work collaboratively across Service, Build, Carrier Connections, and Account Management teams * Adapt to shifting priorities and operational needs throughout the year * Support both NEP Wholesale and Hilb-related business while understanding the nuances of each support model * Contribute to maintaining scalable, process-driven operational standards **Qualifications:*
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