Wells Fargo
BusinessExecutionSeniorManager-WorkforceOptimizationProductManagement
Neural analysis suggests this role is
optimal for Manager candidates.
“Business Execution Senior Manager - Workforce Optimization Product Management at Wells Fargo. Skills: Workforce optimization, Product management, Contact center operations. Lead and develop a team. Ensure delivery against roadmap priorities”
What You'll Achieve.
Improve agent performance; Improve contact center efficiency; Ensure stability; Ensure adoption; Deliver integrated outcomes; Increase delivery predictability; Increase transparency; Increase value realization; Support product delivery; Support operational readiness; Support ongoing optimization
Industry & Context.
Analytical skills; Problem-solving skills; Data-driven decisions
On-site, Visa sponsorship not available, Relocation assistance not available
What They're Looking For.
Must Have
7+ years Business Execution, Implementation, or Strategic Planning experience, 3+ years Management or leadership experience
Nice to Have
Business Execution, Implementation, or Strategic Planning experience, Management or leadership experience, Experience leading product or platform delivery initiatives, Experience using product or delivery management tools, Experience in workforce optimization, Experience in contact center operations, Experience in product management, Experience operating in an Agile delivery environment, Proven track record of managing WFO solutions, Proven track record of leading migrations to CCaaS platforms, Understanding of contact center technologies, Experience working with CCaaS vendors, Excellent leadership skills, Excellent communication skills, Excellent stakeholder management skills, Familiarity with agile methodologies, Familiarity with agile tools, Analytical and problem-solving skills, Experience in process optimization, Experience in process automation, Knowledge of compliance requirements, Knowledge of best practices for contact center operations
What You'll Do.
Lead and develop a team
Ensure delivery against roadmap priorities
Ensure delivery against transformation milestones
Ensure delivery against operational outcomes
Drive planning of WFO capabilities
Drive integration of WFO capabilities
Drive execution of WFO capabilities
Partner with product teams
Partner with technology teams
Partner with operations teams
Partner with risk teams
Partner with vendor teams
Provide leadership across initiatives
Identify execution risks
Identify operational risks
Identify delivery risks
Develop mitigation strategies
Influence prioritization across business groups
Influence sequencing across business groups
Influence execution across business groups
Establish product execution processes
Improve product execution processes
Manage allocation of people resources
Manage allocation of financial resources
Collaborate with senior leaders
Influence senior leaders
Advance strategic WFO initiatives
Build a culture of talent development
Build a culture of accountability
Build a culture of continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Technology teams; Operations teams; Risk teams; Vendor teams; Multiple business groups; Senior leaders; Executives
Communication Scope
Stakeholder management
Process & Methodology
Agile, Roadmap planning, Execution
Full Job Description
**About this role:** Wells Fargo is seeking a **Business Execution Senior Manager** as part of Workforce Optimization Product Teams supporting Contact Center Products and Transformation within the Global Operations organization. The Senior Manager will lead teams responsible for **planning, execution, and optimization of workforce optimization capabilities** , including forecasting, scheduling, quality management, performance management, analytics, and real-time optimization—while supporting ongoing **CCaaS migrations, legacy platform transitions, and Day 2 operational maturity**. This leader will partner closely with product, technology, operations, risk, and vendor teams to deliver scalable, compliant, and data-driven solutions aligned to enterprise standards and business priorities. Learn more about the career areas and lines of business at [wellsfargojobs.com](https://www.wellsfargojobs.com/career-areas/). **In this role, you will** * Lead and develop a team responsible for executing Workforce Optimization (WFO) product initiatives, ensuring delivery against roadmap priorities, transformation milestones, and operational outcomes. * Drive planning, integration, and execution of WFO capabilities across forecasting, scheduling, quality, performance management, analytics, and real-time optimization within legacy and CCaaS environments. * Partner with product, technology, operations, risk, and vendor teams to translate strategy into scalable, compliant solutions that improve agent performance and contact center efficiency. * Provide leadership across moderate to high-complexity, high-visibility initiatives, including CCaaS migrations, platform decommissioning, and Day 2 optimization. * Identify execution, operational, and delivery risks associated with product and platform changes, and develop mitigation strategies to ensure stability and adoption. * Influence prioritization, sequencing, and execution across multiple business groups to deliver integrated outcomes ali
Applying for this Business Execution Senior Manager - Workforce Optimization Product Management role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Wells Fargo?
Real rants from real employees. Read before you apply.