Capital One
Financial Services
BusinessDirector,EffortlessCustomerExperiences
“Business Director, Effortless Customer Experiences at Capital One. Skills: Customer Experience, Analytics Strategy, Data Infrastructure, SQL. Lead end-to-end design, implementation, analysis of CX measurement system. Define data infrastructure and analytics”
What You'll Achieve.
Create deep expertise in Retail Bank; Bring production-grade effortless data infrastructure to market; Identify customer effort hot spots; Identify investment opportunities to reduce customer effort
Industry & Context.
Strategic and analytical skills; Complex datasets; Advanced analytical techniques; Frame complex customer pain points; Perform exhaustive data analysis; Synthesize findings into novel, high-leverage insights
What They're Looking For.
Must Have
Bachelor's Degree, 4 years of experience performing quantitative analysis, 4 years of experience performing qualitative analysis, 2 years of experience performing people management, 2 years of experience performing project management
Nice to Have
Master's Degree, 2+ years of experience in financial services, 1+ year of experience in consulting
What You'll Do.
Lead end-to-end design
analysis of CX measurement system
Define data infrastructure and analytics
Guide team of Business Analysts
Expand CX measurement system
Guide Product and Tech partners
Administer and enhance customer data source
Generate insights for engagements
Shape annual priority setting
How You'll Work.
Team & Collaboration
Team with world-class professionals; Collaborative environment; Guide dedicated team of Business Analysts; Guide fully-dedicated Product and Tech partners; Partner with teams across Retail Bank
Communication Scope
Share analysis and strategic recommendations; Motivate action
Process & Methodology
Project management
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