ServiceNow
SaaS
BusinessDevelopmentRepresentative
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“Business Development Representative at ServiceNow. Skills: Prospecting, Outreach, Qualification. Generate meetings that convert to qualified opportunities. Support early-stage pipeline growth”
What You'll Achieve.
Generate meetings that convert to qualified opportunities; Support early-stage pipeline growth; Meet KPI expectations; Contribute to early-stage pipeline that drives company revenue
Industry & Context.
Apply basic problem-solving techniques to assess client needs; Determine appropriate next steps based on defined criteria
Not eligible for employment-based sponsorship, Ability to participate in development simulations, in-person messaging activities
What They're Looking For.
Must Have
High school diploma or GED equivalent required, verbal and written communication skills, ability to learn and apply standard outreach and qualification practices, Relationship-building and interpersonal skills, ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership, High motivation, curiosity, and openness to coaching and feedback, A resilient work reliable, confident, collaborative, driven, and coachable, Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows, organization and attention to detail, ability to follow established processes for documenting activities and managing follow-ups, Ability to influence others and convey a sense of urgency to drive issues to closure, A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly, Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations, Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue, Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months
Nice to Have
AI-enhanced technology, AI-native tools
What You'll Do.
Generate meetings that convert to qualified opportunities
Support early-stage pipeline growth
Learn core prospecting and outreach techniques
Engage buying group members
Develop foundational knowledge of ServiceNow
Engage prospective buying groups through structured outreach
Qualify meeting interest using defined guidelines
Document interactions accurately
Hand off qualified meetings to GTM team
Follow-up across strategic marketing events
Engage current and future clients through phone
Connect with key contacts using approved messaging
Apply basic problem-solving techniques to assess client needs
Determine appropriate next steps based on defined criteria
Amplify brand approved generated content
personalized experience
Keep all engagement and follow-up activities accurately documented
Support clear reporting and forecasting
Participate in development simulations
Participate in in-person competitions
Meet KPI expectations
How You'll Work.
Team & Collaboration
Consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s); Collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership
Communication Scope
verbal and written communication skills
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow. The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events. Please note that this role is not eligible for employment-based sponsorship. What you get to do in this role: * Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria. * Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria. * Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s). * Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience. * Keep all engagement and follow-up activities
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