Carpenter Technology Corporation
specialty alloys
BusinessDevelopmentAccountRepresentative
“Business Development Account Representative at Carpenter Technology Corporation. Skills: customer account management, account management, customer service, relationship management. Serve as a liaison between the customer and Carpenter, providing total account management and support. understanding customer needs”
What You'll Achieve.
cost reduction; productivity improvement; enhancing customer satisfaction
Industry & Context.
identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation; error resolution in message queues
Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required)
What They're Looking For.
Must Have
Associate or bachelor’s degree in business High School diploma required, 2–3 years of customer account management experience, preferably in a manufacturing environment, Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required)
What You'll Do.
Serve as a liaison between the customer and Carpenter
providing total account management and support
understanding customer needs
assessing requirements
identifying solutions to issues involving scheduling/planning
and specification interpretation
Take ownership and accountability for all processes related to the daily activities of assigned accounts
Create and maintain customer-specific account documentation
Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies
Ensure compliance with all corporate
and regulatory policies
How You'll Work.
Team & Collaboration
Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns; Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team; Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable
Communication Scope
communicate follow-up actions to the broader team
Process & Methodology
Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction
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