Carpenter Technology Corporation
specialty alloys
BusinessDevelopmentAccountRepresentative
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“Business Development Account Representative at Carpenter Technology Corporation. Skills: customer account management, account management, customer service, relationship management. Serve as a liaison between the customer and Carpenter, providing total account management and support. understanding customer needs”
What You'll Achieve.
cost reduction; productivity improvement; enhancing customer satisfaction
Industry & Context.
identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation; error resolution in message queues
Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required)
What They're Looking For.
Must Have
Associate or bachelor’s degree in business High School diploma required, 2–3 years of customer account management experience, preferably in a manufacturing environment, Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required)
What You'll Do.
Serve as a liaison between the customer and Carpenter
providing total account management and support
understanding customer needs
assessing requirements
identifying solutions to issues involving scheduling/planning
and specification interpretation
Take ownership and accountability for all processes related to the daily activities of assigned accounts
Create and maintain customer-specific account documentation
Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies
Ensure compliance with all corporate
and regulatory policies
How You'll Work.
Team & Collaboration
Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns; Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team; Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable
Communication Scope
communicate follow-up actions to the broader team
Process & Methodology
Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction
Full Job Description
**Carpenter Technology Corporation** is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology’s wrought, and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. **Business Development Account Representative** **Primary Responsibilities** * Serve as a liaison between the customer and Carpenter, providing total account management and support. This includes understanding customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed). * Take ownership and accountability for all processes related to the daily activities of assigned accounts. * Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing. * Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction. * Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes. * Review daily activity reports and message queues, taking appropriate and timely action. * Create and maintain customer-specific account documentation. * Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies. * Ensure compliance wit
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