BusinessCustomerSuccessManager

**Job Requisition ID #** 26WD99208 **Position Overview** The Customer Success Manager plays a pivotal role in driving the success of some of our largest selected regional customers - primarily in the Product Design and Manufacturing (PD&M) industry in Korea - by overseeing how they are onboarded with Autodesk solutions, adopt them effectively, and expand their use to achieve impactful business outcomes. Korea's manufacturing sector is facing increasing pressure to accelerate digital transformation as organizations seek to improve competitiveness in an increasingly complex global market. Many customers are challenged by disconnected engineering processes, increasing product complexity, pressure to accelerate innovation, workforce skills gaps, and the need to modernize legacy systems and workflows. We are seeking a Customer Success Manager who brings industry knowledge and a strong understanding of product development and manufacturing environments, enabling them to build credibility with customer stakeholders, guide adoption of Autodesk solutions, and serve as a trusted advisor focused on measurable business outcomes. In this role, you will manage your own portfolio of approximately 15-20 selected regional customers within the PD&M industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners. Your customers will have clear business justifications to nurture and grow their investment in the Autodesk partnership. Additionally, you will leverage data-driven insights to enable proactive engagement with customers, addressing potential risks such as low product adoption or customer churn. You will collaborate with Autodesk Sales, Customer Success, Renewals, Marketing, and Channel Partner teams to ensure the success of an assigned set of regional customers in Korea. You will report to the Senior Manager, Customer Success - Korea.