The Cigna Group
Healthcare
BusinessCommunicationsAdvisor-AIWorkflowandSolutions
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Communications Advisor - AI Workflow and Solutions at The Cigna Group. Skills: AI Workflow, Business Analysis, Solution Development. Identify business needs. Analyze workflow inefficiencies”
What You'll Achieve.
Improve how teams operate; Improve effectiveness and adoption
Industry & Context.
Diagnose workflow challenges; Identify opportunities; Implement improvements
Work from office 3 days a week
What They're Looking For.
Must Have
5 years of relevant experience, Demonstrated technical foundation, Experience in business analysis, Experience evaluating and prioritizing opportunities, Proven experience working in an AI-forward way, written, verbal, and interpersonal communication skills, Analytical mindset, project and delivery management skills, Ability to work collaboratively
Nice to Have
Bachelor's degree in Marketing, Communications, Artificial Intelligence, Information Technology, Data Science, Business or a related field
What You'll Do.
Identify business needs
Analyze workflow inefficiencies
Translate needs into use cases
Build practical solutions
Partner with stakeholders
Identify opportunities
Define future-state workflows
Implement AI-enabled solutions
Understand business needs
Understand operational pain points
Analyze current-state workflows
Identify opportunities for AI-enabled process improvement
Identify opportunities for automation
Identify opportunities for redesign
Consult on evolving ways of working
Facilitate discussions
Clarify desired outcomes
Clarify opportunities for workflow transformation
Translate business needs into use cases
Translate business needs into workflow requirements
Translate business needs into acceptance criteria
Translate business needs into success metrics
Assess solution feasibility
Assess expected value
Prioritize opportunities
Manage a pipeline of solution opportunities
Design AI-enabled solutions
Build AI-enabled solutions
Test AI-enabled solutions
Deploy AI-enabled solutions
Own implementation for assigned solutions
Coordinate requirements
Coordinate stakeholder input
Maintain deployed tools
Enhance deployed tools
Ensure solutions align with enterprise policies
Ensure solutions align with governance requirements
Ensure solutions align with responsible AI practices
Support teams in adopting redesigned workflows
Support integration of AI-enabled solutions
Identify opportunities for refinement
Document reusable patterns
Document recommendations
How You'll Work.
Team & Collaboration
Partner with stakeholders; Work collaboratively; Consult across stakeholder groups
Communication Scope
Written communication; Verbal communication; Interpersonal communication
Process & Methodology
Project management, Delivery management
Full Job Description
We are seeking a **Business** **Communications Advisor** \- **AI Workflow and Solutions** to join our team. This role is responsible for identifying business needs and workflow inefficiencies, translating those needs into prioritized AI use cases and requirements, and building practical solutions that improve how teams operate. The person in this role will serve as both a consultant and a builder—partnering with stakeholders to identify opportunities, define future-state workflows, and implement AI-enabled solutions such as agents, automations, and other workflow improvements. This role is ideal for someone who combines business analysis, product thinking, and hands-on solution development. The ideal candidate is comfortable working with ambiguity, diagnosing workflow challenges, evaluating solution value, and turning ideas into deployed solutions that align with the broader AI strategy. **Responsibilities Include** **Business Needs Analysis and Workflow Consulting** * Partner with stakeholders to understand business needs, operational pain points, and workflow inefficiencies across Marketing and Communications * Analyze current-state workflows to identify opportunities for AI-enabled process improvement, automation, and redesign * Serve as a consultant to teams on how to evolve ways of working through AI, agents, and automation * Facilitate discussions that clarify problems, desired outcomes, and opportunities for workflow transformation **Use Case Definition and Prioritization** * Translate business needs into clear use cases, workflow requirements, acceptance criteria, and success metrics * Assess solution feasibility, expected value, scalability, effort, and risk * Prioritize opportunities in alignment with team needs, business impact, and the broader AI strategy * Help manage a pipeline of solution opportunities from intake through recommendation and delivery **Solution Design, Build, and Implementation** * Design, build, test, and deploy AI-enabled solutions i
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