The Cigna Group
Healthcare
BusinessCommunicationsAdvisor-AIWorkflowandSolutions
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Communications Advisor - AI Workflow and Solutions at The Cigna Group. Skills: AI Workflow, Business Analysis, Solution Development. Partner with stakeholders to understand business needs. Analyze current-state workflows”
What You'll Achieve.
Improve how teams operate; Identify opportunities for workflow transformation; Align with broader AI strategy; Improve effectiveness and adoption; Scale across the function
Industry & Context.
Diagnose workflow challenges; Identify opportunities; Implement improvements
Work from office 3 days/week
What They're Looking For.
Must Have
5 years of relevant experience, Bachelor's degree in Marketing, Communications, AI, IT, Data Science, or Business
Nice to Have
Formal education in AI, computer science, data science, Professional training or certification in AI, Hands-on experience building AI agents, automations, workflow tools, or data-intensive solutions, Experience in business analysis, requirements gathering, workflow/process design, solution implementation, Ability to translate ambiguous business needs into structured requirements and practical solutions, Experience evaluating and prioritizing opportunities based on business value, feasibility, and strategic fit, Proven experience working in an AI-forward way and using modern tools to build or configure solutions
What You'll Do.
Partner with stakeholders to understand business needs
Analyze current-state workflows
Identify opportunities for AI-enabled process improvement
Serve as a consultant on evolving ways of
Facilitate discussions to clarify problems
Translate business needs into clear use cases
Assess solution feasibility
Prioritize opportunities
Manage a pipeline of solution opportunities
Design AI-enabled solutions
Build AI-enabled solutions
Test AI-enabled solutions
Deploy AI-enabled solutions
Own implementation for assigned solutions
Coordinate requirements
Iterate on solutions based on performance
Maintain deployed tools and workflows
Enhance deployed tools and workflows
Ensure solutions align with enterprise policies
Support teams in adopting redesigned workflows
Document reusable patterns
Document recommendations
How You'll Work.
Team & Collaboration
Partnering with stakeholders; Consultant to teams; Coordinating requirements; Stakeholder input; Work collaboratively
Communication Scope
Written communication; Verbal communication; Interpersonal communication; Consult effectively
Process & Methodology
Delivery management, Manage workstreams
Full Job Description
We are seeking a **Business** **Communications Advisor** \- **AI Workflow and Solutions** to join our team. This role is responsible for identifying business needs and workflow inefficiencies, translating those needs into prioritized AI use cases and requirements, and building practical solutions that improve how teams operate. The person in this role will serve as both a consultant and a builder—partnering with stakeholders to identify opportunities, define future-state workflows, and implement AI-enabled solutions such as agents, automations, and other workflow improvements. This role is ideal for someone who combines business analysis, product thinking, and hands-on solution development. The ideal candidate is comfortable working with ambiguity, diagnosing workflow challenges, evaluating solution value, and turning ideas into deployed solutions that align with the broader AI strategy. **Responsibilities Include** **Business Needs Analysis and Workflow Consulting** * Partner with stakeholders to understand business needs, operational pain points, and workflow inefficiencies across Marketing and Communications * Analyze current-state workflows to identify opportunities for AI-enabled process improvement, automation, and redesign * Serve as a consultant to teams on how to evolve ways of working through AI, agents, and automation * Facilitate discussions that clarify problems, desired outcomes, and opportunities for workflow transformation **Use Case Definition and Prioritization** * Translate business needs into clear use cases, workflow requirements, acceptance criteria, and success metrics * Assess solution feasibility, expected value, scalability, effort, and risk * Prioritize opportunities in alignment with team needs, business impact, and the broader AI strategy * Help manage a pipeline of solution opportunities from intake through recommendation and delivery **Solution Design, Build, and Implementation** * Design, build, test, and deploy AI-enabled solutions i
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