AIA Philippines
Insurance
BusinessCenterManagerNonInBranchChannels
“Business Center Manager - Non In Branch Channels at AIA Philippines. Skills: Sales support, Transaction support, Stakeholder management, Issue resolution. Oversee end-to-end support. Ensure accurate application screening”
What You'll Achieve.
Deliver timely support; Deliver accurate support; Deliver high quality support; Enhance sales productivity; Streamline operational processes; Enable seamless support experience; Accelerate case resolution; Reduce processing delays; Effective remediation of issues; Elevate sales capability; Reduce operational friction; Improve user experience
Industry & Context.
Problem-solving capabilities; Issue resolution
What They're Looking For.
Must Have
Bachelor's degree in Business, 5 years’ experience in insurance operations, understanding of process design, understanding of controls, understanding of data interpretation, Proven analytical capabilities, Proven problem-solving capabilities, Proven initiative-taking capabilities, Proficient in Microsoft Office tools, Proficient in Excel, Proficient in PowerPoint, interpersonal skills, communication skills, Designs and maintains job aids, Designs and maintains quick guides, Designs and maintains FAQs
What You'll Do.
Oversee end-to-end support
Ensure accurate application screening
Ensure timely endorsement
Ensure efficient processing
Prioritize critical cases
Drive clear communication
Drive proactive communication
Lead coordination with stakeholders
Resolve escalated sales cases
Facilitate cross-functional collaboration
Enable seamless business support
Cascade operational updates
Cascade policy changes
Cascade sales support communications
Prepare daily reports
Deliver daily reports
Develop performance reports
Consolidate performance reports
Disseminate performance reports
Develop productivity reports
Consolidate productivity reports
Disseminate productivity reports
Support enhancement of policies
Support documentation of policies
Support implementation of policies
Ensure strict compliance
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Key partner departments; Sales teams; Operations support; Internal stakeholders; Partner units; Sales cycle departments
Communication Scope
Sales support communications; Performance reports; Productivity reports; Actionable insights
Process & Methodology
Process documentation, Operational enhancements, Systems improvements, Project rollouts
Applying for this Business Center Manager - Non In Branch Channels role?
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