AIA Philippines
Insurance
BusinessCenterManager-NonInBranchChannels
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optimal for Manager candidates.
“Business Center Manager - Non In Branch Channels at AIA Philippines. Skills: Sales support, Transaction support, Stakeholder management, Issue resolution. Oversee end-to-end support. Ensure accurate application screening”
What You'll Achieve.
Deliver timely support; Deliver accurate support; Deliver high quality support; Enhance sales productivity; Streamline operational processes; Enable seamless support experience; Accelerate case resolution; Reduce processing delays; Effective remediation of issues; Elevate sales capability; Reduce operational friction; Improve user experience
Industry & Context.
Problem-solving capabilities; Issue resolution
What They're Looking For.
Must Have
Bachelor's degree in Business, 5 years’ experience in insurance operations, understanding of process design, understanding of controls, understanding of data interpretation, Proven analytical capabilities, Proven problem-solving capabilities, Proven initiative-taking capabilities, Proficient in Microsoft Office tools, Proficient in Excel, Proficient in PowerPoint, interpersonal skills, communication skills, Designs and maintains job aids, Designs and maintains quick guides, Designs and maintains FAQs
What You'll Do.
Oversee end-to-end support
Ensure accurate application screening
Ensure timely endorsement
Ensure efficient processing
Prioritize critical cases
Drive clear communication
Drive proactive communication
Lead coordination with stakeholders
Resolve escalated sales cases
Facilitate cross-functional collaboration
Enable seamless business support
Cascade operational updates
Cascade policy changes
Cascade sales support communications
Prepare daily reports
Deliver daily reports
Develop performance reports
Consolidate performance reports
Disseminate performance reports
Develop productivity reports
Consolidate productivity reports
Disseminate productivity reports
Support enhancement of policies
Support documentation of policies
Support implementation of policies
Ensure strict compliance
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Key partner departments; Sales teams; Operations support; Internal stakeholders; Partner units; Sales cycle departments
Communication Scope
Sales support communications; Performance reports; Productivity reports; Actionable insights
Process & Methodology
Process documentation, Operational enhancements, Systems improvements, Project rollouts
Full Job Description
**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.** _It’s about finding new ways to not only better people 's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ _And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. _ **So if you believe in inspiring a better future, read on.** **About the Role** To lead and empower the SSM Business Center Non in Branch team in delivering timely, accurate, and high quality support across all Non In Branch Channels for both new business and after sales transactions. The role ensures strong cross-functional collaboration with key partner departments within BPI AIA, AIA PH and Medicard to enhance sales productivity, streamline operational processes, and enable a seamless end to end business support experience for all stakeholders. **Roles and Responsibilities:** **1\. Sales and Transaction Support** * Oversees end‑to‑end support for new business and after‑sales transactions, ensuring accurate application screening, requirements assessment, and timely endorsement to relevant operational units. * Ensures efficient processing and prioritization of critical and time‑sensitive cases, particularly during peak periods such as month-end cut‑offs. * Drives clear and proactive communication with sales teams and operations support regarding outstanding requirements and pending cases respectively to accelerate case resolution and reduce processing delays. **2\. Stakeholder Management and Issue Resolutio
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