Manulife

Financial Services

BusinessandQualityAnalyst

$59–59k Waterloo, Ontario, Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Business and Quality Analyst at Manulife. Skills: Business analysis, Quality assurance, Process improvement. Analyze business processes. Identify areas for improvement”

What You'll Achieve.

Drive operational efficiency; Enhance product quality; Sustain performance standards

Industry & Context.

Financial Services
Problems you'll solve

Problem-solving

What They're Looking For.

Must Have

Business analysis experience, Quality assurance experience, Analytical skills, Problem-solving skills, Communication skills, Business process modeling familiarity, Quality management methodologies familiarity, Ability to work independently, Ability to work collaboratively

Nice to Have

Bilingualism (English and French), Experience with project management tools, Experience with project management techniques, Certification in business analysis, Certification in quality assurance, Proficiency in data analysis software, Proficiency in reporting software, Experience in post-funding quality control, Experience in compliance review, Experience in audit processes

What You'll Do.

Analyze business processes

Identify areas for improvement

Ensure quality standards are met

Gather requirements from stakeholders

Document business processes

Recommend process improvements

Monitor project deliverables

Perform quality assurance reviews

Collaborate with cross-functional teams

Facilitate process improvements

Report on quality metrics

Report on business outcomes

Provide actionable insights

Conduct post-funding quality control

Review compliance with funding requirements

Verify ongoing operational standards

Ensure documentation integrity

How You'll Work.

Team & Collaboration

Cross-functional teams

Full Job Description

The Business & Quality Analyst is responsible for analyzing business processes, identifying areas for improvement, and ensuring that quality standards are met throughout the project lifecycle. This role works closely with stakeholders to gather requirements, document workflows, and develop solutions that drive operational efficiency and enhance product quality. Additionally, the analyst oversees post-funding quality control, ensuring that operations remain compliant and performance standards are sustained after funding milestones are achieved. **Position Responsibilities:** * Collect and analyze business requirements from stakeholders to support project objectives. * Document current and future state business processes, identifying gaps and recommending improvements. * Develop and execute test plans to ensure solutions meet quality standards and business needs. * Monitor project deliverables and perform quality assurance reviews throughout implementation. * Collaborate with cross-functional teams to facilitate process improvements and resolve issues. * Report on quality metrics and business outcomes to management, providing actionable insights. * **Conduct post-funding quality control activities, including reviewing compliance with funding requirements, verifying ongoing operational standards, and ensuring documentation integrity following funding disbursement.** **Required Qualifications:** * Bachelor’s degree in Business Administration, Information Systems, or related field. * Proven experience in business analysis and quality assurance roles. * Strong analytical, problem-solving, and communication skills. * Familiarity with business process modeling and quality management methodologies. * Ability to work independently and collaboratively in a fast-paced environment. * **Experience in post-funding quality control, compliance review, or audit processes is highly desirable.** **Preferred Qualifications:** * Bilingualism (English and French) is an asset. If the succe

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