BusinessAnalyticsDirector

# ## **POSITION OVERVIEW** At Cigna and Evernorth, you will be part of a team transforming healthcare through data, analytics, and digital innovation. This role offers the opportunity to build the analytical foundation that connects the enterprise digital and customer experience agenda to financial and strategic outcomes. The Director, Business Analytics – Digital & Customer Experience is responsible for * Creating analytical proof points to link digital capabilities and consumer value perception with business outcomes * Establishing reporting and analytics that enables development of continuously improving Digital Products across the enterprise * Establishing insight and analytics engine that enables strong feedback loop for generating financial and strategic value through Digital Engagement This position operates with significant autonomy, making decisions—often with incomplete information—that influence outcomes across business areas and over the long term. ## **WHAT YOU’LL DO** ### **Lead with Purpose** * Develop a high-performing team of business analysts and analytics practitioners, recruiting new associates and upskilling existing associates where needed * Provide direction across multiple analytics disciplines, ensuring high-quality output aligned to business priorities * Foster a culture of curiosity, analytical rigor, and continuous learning * Serve as a trusted advisor to business and digital leaders, shaping strategies through insight and evidence ### **Enable Outcomes-oriented Digital & Customer Experience Strategy** * Partner with Digital product, Digital engagement, and Lead-to-One teams to align analytics and test/learn agendas with strategic priorities * Oversee evaluation and optimization of digital features, platforms, and engagement strategies, evolving operating model as needed * Lead segmentation, behavioral, and journey analyses to understand areas of opportunity for consumer experience agenda * Identify key drivers of customer satisfaction, e