Amazon.com Services LLC
Business Intelligence, Planning/Development, global communications and community impact
BusinessAnalyst,OperationsInternalCommunications
Neural analysis suggests this role is
optimal for Mid candidates.
“Business Analyst, Operations Internal Communications at Amazon.com Services LLC. Skills: Data analysis, Business intelligence, Data visualization, Automation. Own measurement framework. Dive deep into content performance”
What You'll Achieve.
Shape future of employee communications; Shape future of employee engagement
Industry & Context.
Problem solving; Critical thinking; Probabilistically; Build scalable systems from ambiguity
What They're Looking For.
Must Have
Bachelor's degree, 5+ years Excel or Tableau, 3+ years writing SQL queries, 3+ years creating BI reports using Tableau, Power BI, Experience defining requirements, Experience using data and metrics, Experience making business recommendations, Experience influencing stakeholders, Experience producing executive-level written materials, Experience presenting to executive audiences, 5+ years business analyst experience, 5+ years data analyst experience, Experience with data visualization using Tableau, Quicksight, Experience effectively communicating complex concepts, Experience gathering business requirements, Experience using BI tool to extract data, Experience formulating metrics, Experience building reports
Nice to Have
Experience in digital media or marketing strategy, Experience in data analysis, Experience in analytics & visualization, Knowledge of database solutions, Knowledge of data warehouse solutions, Knowledge of data lake solutions, Experience with AI/ML technologies, Experience in A/B testing, MBA or advanced degree in statistics
What You'll Do.
Own measurement framework
Dive deep into content performance
Dive deep into employee feedback data
Identify where communications can close information gaps
Write analytical narratives
Track trends across the business
Advise regional communications teams
Build AI-powered automation
Reduce manual reporting burden
Design reporting solutions
Enable stakeholders to manage business
Enable stakeholders to make decisions
Access raw data feeds
Design visualizations
Present business performance
Partner cross-functionally with tech teams
Innovate customer experience
How You'll Work.
Team & Collaboration
Global team; Non-technical communications strategists; Technical partners; Data engineers; Business intelligence engineers; Senior leadership; Cross-functionally
Communication Scope
Written materials; Verbal communication; Complex concepts; Analytical narratives; Present findings
Full Job Description
Amazon’s Internal Communications team supporting the Global Operations workforce is seeking an experienced Business Analyst with passion for analyzing data and surfacing key insights that drive strategic shifts and business decisions. This includes writing compelling business documents, developing data visualizations, and building automated solutions that drive business decision making and process improvement. The ideal candidate will draw upon advanced analytics, AI tools (such as Kiro and Quick Suite), and problem solving skills, and bring a passion for delivering business insights across a broad set of stakeholders. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun. In this role, you will focus on strategy and storytelling, deciding what to measure, why it matters, and what action to take. You will build and own measurement frameworks that translate employee feedback signals, multi-channel content performance data, and behavioral patterns into narratives and recommendations that shape how we communicate with 1M+ Operations employees globally. You will lead recurring strategy sessions that advise content teams on what to publish, when, and how to frame it based on performance data and employee sentiment. You will write analytical narratives for global business reviews, build AI-powered automation that reduces manual reporting burden, and surface insights at scale using dashboards, Python, and intelligent agents. You will manage relationships across a global team of non-technical communications strategists and technical partners (data engineers, business intelligence engineers) who support our data pipeline. You will prioritize technical work, present findings to senior leadership, and partner cross-functionally to innovate on how we reach and engage our workforce. This role requires someone who thinks critically and probabilistically, exploring what data might mean rather than jumping to conclus
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