Rolls-Royce
BusinessAnalystLead
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“Business Analyst Lead at Rolls-Royce. Skills: Business Analysis, ServiceNow implementations, testing governance, process optimization, requirements elicitation, test lifecycle management. leading the business analysis function within the GBS Service Management. ensuring that requirements, processes, and test activities are clearly defined, traceable, and aligned with the ServiceNow platform strategy”
Industry & Context.
fit-gap analyses; resolve design or testing conflicts
What They're Looking For.
Must Have
5+ years of experience in Business Analysis within enterprise or GBS environments, 2+ years in a lead or senior BA role managing teams or multi-domain analysis streams, Proven experience supporting ServiceNow implementations or reimplementations across HRSD or ITSM, Demonstrated ownership of testing governance, including UAT and regression oversight, Experience collaborating with external delivery partners or system integrators, background in process optimization, documentation, and change validation, Understanding of ITIL processes (Request, Incident, Problem, Change, Knowledge), ability to elicit, document, and validate requirements and translate them into actionable user stories, Deep understanding of test lifecycle management, from UAT planning to defect resolution, Skilled in process modelling and end-to-end service process definition, Experienced in working within agile and hybrid frameworks, managing sprint deliverables and backlog refinement
Nice to Have
Familiar with ServiceNow modules, testing tools (ServiceNow ATF), and integration concepts
What You'll Do.
leading the business analysis function within the GBS Service Management
ensuring that requirements
and test activities are clearly defined
and aligned with the ServiceNow platform strategy
acting as the bridge between business stakeholders
and the external implementation partner
Lead the community of Business Analysts across GBS domains
Define and maintain BA standards
Ensure consistent traceability from business requirements → functional specifications → test cases → release validation
Facilitate workshops with business stakeholders
and Product Owners to capture and validate requirements
Lead fit-gap analyses
Collaborate with Process Owners to document and optimize end-to-end workflows
Own the end-to-end testing framework for the ServiceNow reimplementation
Define testing standards
test case preparation
and defect management
Act as the key interface between internal stakeholders and the external implementation partner’s business analysis and testing teams
Coordinate cross-functional working groups to align priorities and resolve design or testing conflicts
Partner with the ServiceNow Product Owners and Release Managers to ensure a consistent and governed delivery cadence
Maintain the requirements traceability matrix and ensure documentation meets audit and compliance standards
Review solution designs and test outcomes to confirm alignment with business needs and platform strategy
Monitor quality metrics across requirements
and defect resolution
How You'll Work.
Team & Collaboration
Lead the community of Business Analysts across GBS domains; Mentor and coach BAs to strengthen analytical capability, stakeholder engagement, and agile delivery practices; Facilitate workshops with business stakeholders, SMEs, and Product Owners; Collaborate with Process Owners to document and optimize end-to-end workflows; Act as the key interface between internal stakeholders and the external implementation partner’s business analysis and testing teams; Coordinate cross-functional working groups to align priorities and resolve design or testing conflicts; Partner with the ServiceNow Product Owners and Release Managers
Communication Scope
stakeholder engagement
Process & Methodology
agile delivery practices, agile and hybrid frameworks, managing sprint deliverables, backlog refinement, governed delivery cadence
Full Job Description
## **Job Description** **Why join Rolls-Royce?** ### At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. ### ### By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. **Job summary:** ### The Business Analyst Lead is responsible for leading the business analysis function within the GBS Service Management, ensuring that requirements, processes, and test activities are clearly defined, traceable, and aligned with the ServiceNow platform strategy. The Business Analyst Lead acts as the bridge between business stakeholders, product owners, and the external implementation partner, ensuring solutions are value-driven, compliant, and technically feasible. **What You will be doing:** Business Analysis Leadership * Lead the community of Business Analysts across GBS domains. * Define and maintain BA standards, templates, and methodologies (requirements, process models, user stories, acceptance criteria). * Ensure consistent traceability from business requirements → functional specifications → test cases → release validation. * Mentor and coach BAs to strengthen analytical capability, stakeholder engagement, and agile delivery practices. Requirements & Process Definition * Facilitate workshops with business stakeholders, SMEs, and Product Owners to capture and validate requirements. * Lead fit-gap analyses to identify where business needs align or diverge from ServiceNow capabilities. * Collaborate with Process Owners to document and optimize end-to-end workflows (Request, Incident, Problem, Knowledge, HRSD, etc.). Testing Oversight * Own the end-to-end testing framework for the ServiceNow reimplementation (function
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