Plata Card
Fintech
BusinessAnalystJunior+
Neural analysis suggests this role is
optimal for Junior candidates.
“Business Analyst Junior+ at Plata Card. Skills: Chat Bot, LLM, Customer experience. Enhance Support Chat Bot performance. Build quality assurance processes”
What You'll Achieve.
Measurable improvements in resolution rate; Measurable improvements in response relevance
Industry & Context.
Problem-solving skills
Relocation support
What They're Looking For.
Must Have
1+ year of experience, Business Analyst experience, System Analyst experience, Product environment experience, Fintech environment experience, Operational environments experience, Analytical skills, Problem-solving skills, Gather business requirements, Analyze business requirements, Align business requirements, Experience writing specifications, Creating development tasks, Supporting implementation, Basic technical background, Write simple SQL queries, Read logs, Use Postman, Responsibility mindset, Proactivity mindset, Ownership mindset, Experience working across multiple teams, Experience working with multiple stakeholders, Fluent English (B2+)
Nice to Have
Spanish at any level, Experience with LLM projects, Basic understanding of A/B testing, Basic understanding of product metrics, Basic understanding of quality metrics
What You'll Do.
Enhance Support Chat Bot performance
Build quality assurance processes
Establish systematic approach
Evaluate response quality
Break down product ideas
Collaborate with Engineering
Collaborate with Design
Collaborate with Operations
Communicate with stakeholders
Collaborate with Customer Service
Collaborate with Learning Experience
Evaluate feature performance
Identify areas for improvement
Maintain documentation
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer Service teams; Learning Experience teams
Communication Scope
Stakeholder communication
Process & Methodology
Task lifecycle management
Full Job Description
Chat team is responsible for building and maintaining Chat for both customer and operational use in mobile app and web interfaces, including Chat Bot solutions for customer support. Our main focus is on combining great customer experience, operational efficiency, and communication channel with high engagement. As the company grows, the Chat Bot powered by LLM becomes one of our key tools for scaling support — and we're looking for someone to help us make it better every day. Challenges that await you: Enhance Support Chat Bot performance and quality, focusing on customer experience, operational cost efficiency and measurable improvements in resolution rate and response relevance Build quality assurance and coverage improvement processes — identify gaps, prioritize fixes, and establish a systematic approach to evaluating response quality Break down product ideas from Product Managers and stakeholders into clear, actionable tasks with well-defined acceptance criteria and edge cases Manage the full task lifecycle: gather and analyze requirements, write specifications, and collaborate with Engineering, Design, and Operations teams to deliver features Communicate with stakeholders to align expectations and clarify requirements, closely collaborate with Customer Service and Learning Experience product and OPS teams Conduct research and use data to evaluate feature performance and identify areas for improvement Maintain clear, structured, and up-to-date documentation What makes you a great fit: 1+ year of experience as a Business Analyst or System Analyst in product, fintech, or operational environments Strong analytical and problem-solving skills, with the ability to gather, analyze, and align business requirements Experience writing specifications, creating development tasks, and supporting their implementation Basic technical background: able to write simple SQL queries, read logs, use Postman or similar tools Responsibility, proactivity, and ownership mindset Experienc
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