Amazon.com Services LLC
Business Intelligence, Planning/Development, operations
BusinessAnalystII,OperationsTechnologySolutions,GlobalWorkforceManagement
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Analyst II, Operations Technology Solutions, Global Workforce Management at Amazon.com Services LLC. Skills: Workforce planning, Business analysis, Data visualization. Translate forecasts into strategic workforce plans. Lead expansion of workforce planning to new organizations”
What You'll Achieve.
Optimize staffing; Drive strategic initiatives; Influence organizational planning; Scale workforce optimization; Drive business value; Measure impact; Create workforce optimization strategies; Continuously improve workforce planning processes; Support business objectives
Industry & Context.
Data-driven decision making
Travel up to 10%
What They're Looking For.
Must Have
Bachelor's degree in finance, accounting, business, economics, engineering, analytics, mathematics, statistics or a related technical or quantitative field, 2+ years of business analyst, data analyst or similar role experience, 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc. ) and data visualization tools such as Tableau experience, 2+ years of business or financial analysis experience, Experience defining requirements and using data and metrics to draw business insights, Experience with SQL, Experience making business recommendations and influencing stakeholders
Nice to Have
Experience with data visualization using Tableau, Quicksight, or similar tools, Master's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
What You'll Do.
Translate forecasts into strategic workforce plans
Lead expansion of workforce planning to new organizations
Develop and implement standardized workforce planning methodologies
Drive business value across field operations
Partner with Finance and OTS Leadership stakeholders
Measure impact through comprehensive metrics
Create workforce optimization strategies
Drive cross-functional strategic initiatives
Continuously improve workforce planning processes
Identify best practices
Review workforce metrics
Analyze forecast accuracy
Collaborate with Finance partners
Align headcount plans with budget constraints
Meet with OTS Leadership
Discuss expansion opportunities into new organizations
Analyze staffing scenarios
Build workforce models
Facilitate workshops with operational leaders
Implement standardized planning methodologies
Present workforce strategies to senior leadership
Work cross-functionally with teams
Ensure data-driven staffing decisions support business objectives
Mentor junior team members
Write effective narratives
Write workforce strategy documents
Proactively identify risks
How You'll Work.
Team & Collaboration
Cross-functional teams; Finance partners; OTS Leadership stakeholders; Operational leaders; Senior leadership
Communication Scope
Present workforce strategies
Full Job Description
Join Amazon's Global Workforce Management team as a Business Analyst and Workforce Planning Lead, where you'll transform forecasts into strategic workforce plans that power field operations across global regions. In this high-impact role, you'll partner with Finance and OTS Leadership to implement data-driven workforce planning methodologies that optimize staffing for one of the world's largest operations networks. This position offers the opportunity to drive strategic initiatives, influence organizational planning, and scale workforce optimization across expanding business units. Key job responsibilities - Translate forecasts into strategic workforce plans for field operations and lead expansion of workforce planning to new organizations - Develop and implement standardized workforce planning methodologies that drive business value across field operations - Partner with Finance and OTS Leadership stakeholders to build relationships, drive adoption, and measure impact through comprehensive metrics - Create workforce optimization strategies with clear, measurable success criteria and return on investment - Drive cross-functional strategic initiatives to continuously improve workforce planning processes and identify best practices - Travel up to 10% to support workforce planning initiatives This role is open to other physical locations. A day in the life As the Workforce Planning Lead, you'll start your day reviewing workforce metrics and forecast accuracy across multiple regions. You'll collaborate with Finance partners to align headcount plans with budget constraints, then meet with OTS Leadership to discuss expansion opportunities into new organizations. Your afternoons might involve analyzing staffing scenarios, building workforce models in Excel and Tableau, or facilitating workshops with operational leaders to implement standardized planning methodologies. You'll regularly present workforce strategies to senior leadership and work cross-functionally with teams
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