Amazon Support Services Costa Rica SRL
Entertainment Streaming
BusinessAnalystII,ContentOperations
“Business Analyst II, Content Operations at Amazon Support Services Costa Rica SRL. Skills: Workforce analytics, Data infrastructure, Executive reporting. Design workforce analytics dashboards. Build workforce analytics dashboards”
What You'll Achieve.
Deliver validated metrics; Deliver accurate metrics; Inform leadership decisions; Reduce manual reporting effort; Increase scalability; Increase accuracy; Increase efficiency
Industry & Context.
Translate complex data; Solve customer needs; Optimize headcount investments; Drive operational efficiency; Optimize workforce performance
What They're Looking For.
Must Have
2+ years business analyst experience, 2+ years data analyst experience, Advanced SQL experience, Write complex SQL queries, Communicate results to senior leadership, Build financial reports, Build operational reports, Build data sets, MS Office proficiency, MS Excel for data analysis, MS Excel pivot tables, 1+ year building dashboards, 1+ year maintaining dashboards, 1+ year building data visualizations, 1+ year maintaining data visualizations
Nice to Have
Bachelor's degree, Scripting for automation experience, Python scripting experience, Advanced SQL skills, Planning experience, Performance metrics experience, Process improvement experience, Develop analytic vision, Execute analytic vision
What You'll Do.
Design workforce analytics dashboards
Build workforce analytics dashboards
Maintain workforce analytics dashboards
Design data infrastructure
Build data infrastructure
Maintain data infrastructure
Produce executive-level reporting
Own workforce metrics calculation
Launch self-service tools
Execute technical roadmap
Build automated data pipelines
Maintain automated data pipelines
Synthesize data from sources
Provide analytical support
Enable rapid-response analysis
Identify process improvements
Implement process improvements
How You'll Work.
Team & Collaboration
Cross-functional partners; Site Operations; Resource Planning; Tooling & Automation team; Global operations network; Multi-site network; Multi-program network
Communication Scope
Executive reporting; Data-driven decisions
Process & Methodology
Roadmap execution
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