BusinessAnalystCRM

About Inetum Inetum is a European leader in digital services. For businesses, public sector organizations, and society as a whole, the group’s 26,000 consultants and specialists work every day to create tangible digital impact: solutions that contribute to performance, innovation, and the common good. With a presence in 19 countries, working closely with local communities, and alongside its major software developer partners, Inetum supports organizations in their digital transformation challenges with proximity, flexibility, and responsibility. Driven by its purpose, Inetum champions a vision of technology that is useful and well-managed, capable of unlocking the full potential of organizations and society: “Let’s make tech right.” In 2025, the group generated revenue of 2.2 billion euros. More information at: [www.inetum.com](http://www.inetum.com/) We are looking for a skilled Business Analyst to join a CRM & Service project, focusing on analyzing business needs, mapping processes, and supporting the delivery of efficient and scalable solutions. The role requires strong collaboration with both business and technical stakeholders and a solid understanding of data and system integrations. Responsibilities: * Gather and analyze business requirements and translate them into functional specifications * Map and document business processes (as-is / to-be) * Collaborate closely with stakeholders to ensure alignment between business needs and technical solutions * Support the creation of user stories, acceptance criteria, and documentation * Work with technical teams to ensure proper implementation of requirements * Contribute to testing activities and ensure solutions meet business expectations ## Qualifications * Strong communication and stakeholder management skills * Proven experience in business analysis and process mapping * Good understanding of business processes and workflows Technical knowledge: * SQL (working with databases, querying data) * APIs (experience wit