Teleperformance
customer experience management
BusinessAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Analyst at Teleperformance. Skills: SQL, Statistical analysis, Data management, Reporting, Presentation creation. Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment. Trendline and correlation analysis to draw insights and projections/forecasts”
What You'll Achieve.
Manage KPIs of Sales Representatives and Project Managers; Measure bonus/incentives/sales performance
Industry & Context.
Root cause analysis
Working beyond regular office hours when necessary
What They're Looking For.
Must Have
Six Sigma certified (yellow belt minimum), Proficiency in Excel/Google Sheets, including pivot tables, conditional formatting, vlookups, etc., Experience in managing stakeholders, multiple processes, departments, and projects simultaneously, Experience in statistical analysis, Hands-on experience with SQL for Data Extraction, Data Manipulation, Data Integration and Performance Optimisation, Experience with Time Series Management of Data, Prior experience in putting together reporting framework and business review presentations from a data perspective, Experience in managing integrity and accuracy of data sources used regularly to measure bonus/incentives/sales performance, Experience working in Business Process Outsourcing and is used to a very fast-paced environment, Ability to meet tight deadlines and comfortable with working beyond regular office hours when necessary
Nice to Have
Six Sigma certified (green or black belt preferred), Proficient in PLX Dashboard
What You'll Do.
QBR data points for all departments including QA
Administration & recruitment
Trendline and correlation analysis to draw insights and projections/forecasts
Quartile analysis to aid in tactics and strategies employed for performance management
Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership
Data Dashboard buildout through Google Data Studio
Creation of data capture mechanisms through Sheets
Launch and implementation of new processes to streamline workflows
Collaboration with BA team Globally to implement new tools and workflows
Ensuring proper Data Management on an ongoing basis
How You'll Work.
Team & Collaboration
Managing stakeholders; Collaboration with BA team Globally to implement new tools and workflows
Process & Methodology
Managing projects simultaneously
Full Job Description
**Join Teleperformance – Where Excellence Meets Opportunity!** Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. **Why Choose Teleperformance?** We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. **Become Part of an Exceptional Team!** Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. **Job Description** ** _Advertised as : Business Analyst_ **About Us**** TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. ****Our Work Culture**** **At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.** * Autonomous - We encourage and trust your decision-making skills. * Progressive work environment- If you have skills to prove we have all ladders for you to grow * Flexible - We believe in results * Innovative - All ideas matter * Inclusive - Everyone is Included an
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