BusinessAnalyst

Say hello to possibilities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. **This is where your skills come in. RingCentral is looking for a Business Analyst.** The Business Analyst is an individual contributor who acts as an Analytics Business Partner advising key Business Leaders within Customer Care and organizational expertise and analytic insights to VPs, Directors and Business Leaders on a day-to-day basis. **** **What You’ll Bring:** * Develop and implement comprehensive tools and strategies that allow raw data to be transformed into business insights – insights that are often used for decision making and strategic planning * Creates and works in partnership in building structured management reports and dashboards for monitoring and periodical evaluation of business performance. * Synthesize business key trends and assess current/future business risk by performing ad hoc and Strategic analysis. * Structures an end-to-end analysis (from methodology to recommendation) with supervision of senior manager/senior business analyst. **To succeed in this role, you must have experience in:** * Bachelor’s in Economics, Business, Mathematics, Statistics (or equivalent degree) * At least 2 years of Relevant Work Experience in Customer Care or Post-Sales Operations * Strong analytical, organization, problem-solving and follow-through skills * Excellent oral and written communication skills including listening and presentation skills * Requires strong database manipulation, stakeholder & project management skills, excellent data storytelling and the ability to collaborate/coope